Regulatory and Counseling Contact Information

A payday loan or cash advance can be a smart, fast and secure financial option. However, payday loans should be used for short-term needs only, not as a long-term financial solution. Customers with credit difficulties should seek credit counseling. Some helpful agencies are listed below.

Find the contact information for the state regulatory agency that governs CashNetUSA in your state below.


Alabama

State Banking Department

Bureau of Loans

P.O. Box 4600
Montgomery, AL 36103-4600

TEL 334.242.3452

http://www.banking.alabama.gov

Alaska

Alaska Division of Banking and Securities

550 W. 7th Ave, Suite 1850
Anchorage, AK 99501

TEL 907.269.8140 or 888.388.8140

Alaska Division of Banking and Securities

PO Box 110807
Juneau, AK 99811-0807

TEL 907.465.2521 or 888.925.2521

https://www.commerce.alaska.gov/web/dbs/

California

Department of Financial Protection and Innovation

1515 K Street, Suite 200
Sacramento, CA 95814

TEL 866.275.2677 or 916.445.2705

http://www.dbo.ca.gov/Consumers/consumer_services.asp

Delaware

Office of the State Bank Commissioner

555 E. Loockerman Street, Suite 210
Dover, DE 19901

TEL 302.739.4235

FAX 302.739.3609

http://www.banking.delaware.gov/index.shtml

Florida

Florida, Office of Financial Regulation

200 East Gaines Street
Tallahassee, FL 32399

http://www.flofr.com/StaticPages/documents/creditcounselors.pdf

Hawaii

Division of Financial Institutions
Department of Commerce and Consumer Affairs

King Kalakaua Building
335 Merchant Street, Rm. 221
Honolulu, HI 96813

TEL 808.586.2820

FAX 808.586.2818

http://cca.hawaii.gov/dfi/

Idaho

Department of Finance

700 West State Street, 2nd Floor
P.O. Box 83720 Boise, ID 83720-0031

TEL 208.332.8000

FAX 208.332.8097

http://www.finance.idaho.gov/

Illinois

Division of Financial Institutions

320 W. Washington
Springfield, IL 62786

MAIN 217.782.2831

TDD 217.785.3022

http://www.idfpr.com/DFI.asp

Kansas

Office of the State Bank Commissioner

Jayhawk Tower, 700 SW Jackson St., Suite 300
Topeka, KS 66603-3796

TEL 785.296.2266

FAX 785.296.6037

http://www.osbckansas.org/consumers/index.html

Louisiana

Office of Financial Institutions

8660 United Plaza Boulevard, Suite 200
Baton Rouge, LA 70809-7024

TEL 888.525.9414

FAX 225.925.4524

http://www.legis.la.gov

Maine

Maine Department of Professional and Financial Regulation

35 State House Station
Augusta, ME 04333

TEL 207.624.8500

FAX 207.624.8690

http://www.maine.gov/pfr/index.shtml

Michigan

Department of Insurance and Financial Service Office of Consumer Finance

110 West Michigan Avenue Suite 400
Lansing, MI 48909

TEL 517.373.0220 or 877.999.6442

FAX 517.335.4978

ofis-info@michigan.gov

Minnesota

Minnesota Department of Commerce

85 7th Place East, Suite 500
St. Paul, MN 55101

TEL 651.297.4288

FAX 651.296.8591

financial.commerce@state.mn.us

Mississippi

Department of Banking and Consumer Finance

901 Woolfolk Building, Suite A
501 N. West Street, Jackson, MS 39225

TEL 601.359.1031

FAX 601.359.3557

https://dbcf.ms.gov/

Missouri

Missouri Division of Finance

Harry S Truman State Office Building, Room 630
P.O. Box 716 Jefferson City, MO 65102

TEL 573.751.3242

FAX 573.751.9192

http://finance.mo.gov/

Nevada

NOTICE OF RIGHT TO FILE A WRITTEN COMPLAINT TO THE COMMISSIONER OF THE FINANCIAL INSTITUTIONS DIVISION

YOU MAY FILE A WRITTEN COMPLAINT WITH THE COMMISSIONER OF THE FINANCIAL INSTITUTIONS DIVISION BY SUBMITTING A SIGNED COMPLAINT FORM TO THE OFFICE OF THE COMMISSIONER. THE REQUIRED COMPLAINT FORM CAN BE FOUND ON THE HOMEPAGE OF THE FINANCIAL INSTITUTION'S WEBSITE: WWW.FID.NV.GOV, OR YOU MAY REQUEST A COMPLAINT FORM VIA TELEPHONE BY CALLING THE TOLL-FREE TELEPHONE NUMBER: 1 (866) 858-8951, OR IN-PERSON: 3300 W. SAHARA, SUITE 250, LAS VEGAS, NV 89102

New Mexico

Financial Institutions Division

2550 Cerrillos Road, 3rd Floor,
Santa Fe, NM 87505

TEL 505.476.4885

FAX 505.476.4670

http://www.rld.state.nm.us/financialinstitutions/

North Dakota

Department of Financial Institutions Consumer Division

2000 Schaefer Street, Suite G
Bismarck, ND 58501-1204

TEL 701.328.9933

http://www.nd.gov/dfi/

Ohio

Division of Financial Institutions

77 South High St., 21st Floor
Columbus, OH 43215

TEL 614.728.8400

http://www.com.ohio.gov/fiin/

Oklahoma

Department of Consumer Credit

3613 N.W. 56th, Suite 240
Oklahoma City, OK 73112

MAIN 405.521.3653

https://www.ok.gov/okdocc/

Oregon

Division of Finance & Corporate Securities

P.O. Box 14480
Salem, OR 97309-0405

MAIN 503.986.0123

ALT 866.814.9710

http://dfr.oregon.gov/Pages/index.aspx

Rhode Island

Financial Institutions Division

406 E. 2nd Street, Suite 3
Carson City, NV 89701-4758

TEL 775.684.1830

FAX 775.684.1845

http://fid.state.nv.us

South Carolina

South Carolina Board of Financial Institutions

3rd Floor, Suite 306, Edgar Brown Building, 1205 Pendleton St
Columbia, SC 29201

TEL 803.734.2020

FAX 803.734.2025

http://www.consumerfinance.sc.gov/

South Dakota

South Dakota Division of Banking

1601 N Harrison Ave., Suite 1
Pierre, SD 57501

TEL 605.773.3421

FAX 866.326.7504

http://www.dlr.sd.gov/banking/

Tennessee

Tennessee Department of Financial Institutions - Attention Consumer Resources Division

400 Deaderick Street, 6th Floor
Nashville, TN 37219

TEL 800.778.4215

OR 615.253.2023

Texas

Office of the Attorney General Consumer Protection Division

PO Box 12548
Austin, TX 78711-2548

TEL 512.463.2185

FAX 512.473.8301

https://www.texasattorneygeneral.gov/cpd/consumer-protection

Utah

Financial Institutions

PO BOX 146800
Salt Lake City, UT 84114-6800

TEL 801.538.8830

FAX 801.538.8894

http://dfi.utah.gov/

Washington

If you have any questions about your rights and responsibilities when taking out a payday loan, contact the Department of Financial Institutions at:

Department of Financial Institutions

150 Israel Rd SW
Tumwater, WA 98501

TEL 877.746.4334

FAX 360.586.5068

http://www.dfi.wa.gov

Wisconsin

Department of Financial Institutions

201 W Washington Avenue, Suite 500
Madison, WI 53703

TEL 608.261.9555

FAX 608.261.7200

http://www.wdfi.org/

Wyoming

Department of Audit Division of Banking

Hershler Building 3rd Floor
East Cheyenne, WY 82002

TEL 307.777.7797

http://audit.wyo.gov/