Regulatory and Counseling Contact Information

A payday loan or cash advance can be a smart, fast and secure financial option. However, payday loans should be used for short-term needs only, not as a long-term financial solution. Customers with credit difficulties should seek credit counseling. Some helpful agencies are listed below.

Find the contact information for the state regulatory agency that governs CashNetUSA in your state below.

  • Alabama

    State Banking Department
    Bureau of Loans
    P.O. Box 4600
    Montgomery, AL 36103-4600
    TEL 334.242.3452
    http://www.banking.alabama.gov

  • Alaska

    Alaska Division of Banking and Securities
    550 W. 7th Ave, Suite 1850
    Anchorage, Alaska 99501
    TEL 907.269.8140 or 888.388.8140
    Alaska Division of Banking and Securities
    PO Box 110807
    Juneau, Alaska 99811-0807
    TEL 907.465.2521 or 888.925.2521
    https://www.commerce.alaska.gov/web/dbs/

  • California

    Department of Financial Protection and Innovation
    1515 K Street, Suite 200
    Sacramento, California 95814
    TEL 866.275.2677 or 916.445.2705
    http://www.dbo.ca.gov/Consumers/consumer_services.asp

  • Delaware

    Office of the State Bank Commissioner
    555 E. Loockerman Street, Suite 210
    Dover, DE 19901
    TEL 302.739.4235
    FAX 302.739.3609
    http://www.banking.delaware.gov/index.shtml

  • Florida

    Florida, Office of Financial Regulation
    200 East Gaines Street
    Tallahassee, FL 32399
    http://www.flofr.com/StaticPages/documents/creditcounselors.pdf

  • Hawaii

    Division of Financial Institutions
    Department of Commerce and Consumer Affairs
    King Kalakaua Building
    335 Merchant Street, Rm. 221
    Honolulu, HI 96813
    TEL 808.586.2820
    FAX 808.586.2818
    http://cca.hawaii.gov/dfi/

  • Idaho

    Department of Finance
    700 West State Street, 2nd Floor
    P.O. Box 83720 Boise, ID 83720-0031
    TEL 208.332.8000
    FAX 208.332.8097
    http://www.finance.idaho.gov/

  • Illinois

    Division of Financial Institutions
    320 W. Washington
    Springfield, Illinois 62786
    MAIN 217.782.2831
    TDD 217.785.3022
    http://www.idfpr.com/DFI.asp

  • Kansas

    Office of the State Bank Commissioner
    Jayhawk Tower, 700 SW Jackson St., Suite 300
    Topeka, KS 66603-3796
    TEL 785.296.2266
    FAX 785.296.6037
    http://www.osbckansas.org/consumers/index.html

  • Louisiana

    Office of Financial Institutions
    8660 United Plaza Boulevard, Suite 200
    Baton Rouge, LA 70809-7024
    TEL 888.525.9414
    FAX 225.925.4524
    http://www.legis.la.gov

  • Maine

    Maine Department of Professional and Financial Regulation
    35 State House Station
    Augusta, Maine 04333
    TEL 207.624.8500
    FAX 207.624.8690
    http://www.maine.gov/pfr/index.shtml

  • Michigan

    Department of Insurance and Financial Service Office of Consumer Finance
    110 West Michigan Avenue Suite 400
    Lansing, Michigan 48909
    TEL 517.373.0220 or 877.999.6442
    FAX 517.335.4978
    ofis-info@michigan.gov

  • Minnesota

    Minnesota Department of Commerce
    85 7th Place East, Suite 500
    St. Paul, MN 55101
    TEL 651.297.4288
    FAX 651.296.8591
    financial.commerce@state.mn.us

  • Mississippi

    Department of Banking and Consumer Finance
    901 Woolfolk Building, Suite A
    501 N. West Street, Jackson, Mississippi 39225
    TEL 601.359.1031
    FAX 601.359.3557
    https://dbcf.ms.gov/

  • Missouri

    Missouri Division of Finance
    Harry S Truman State Office Building, Room 630
    P.O. Box 716 Jefferson City, Missouri 65102
    TEL 573.751.3242
    FAX 573.751.9192
    http://finance.mo.gov/

  • Nevada

    NOTICE OF RIGHT TO FILE A WRITTEN COMPLAINT TO THE COMMISSIONER OF THE FINANCIAL INSTITUTIONS DIVISION

    YOU MAY FILE A WRITTEN COMPLAINT WITH THE COMMISSIONER OF THE FINANCIAL INSTITUTIONS DIVISION BY SUBMITTING A SIGNED COMPLAINT FORM TO THE OFFICE OF THE COMMISSIONER. THE REQUIRED COMPLAINT FORM CAN BE FOUND ON THE HOMEPAGE OF THE FINANCIAL INSTITUTION'S WEBSITE: WWW.FID.NV.GOV, OR YOU MAY REQUEST A COMPLAINT FORM VIA TELEPHONE BY CALLING THE TOLL-FREE TELEPHONE NUMBER: 1 (866) 858-8951, OR IN-PERSON: 3300 W. SAHARA, SUITE 250, LAS VEGAS, NEVADA 89102

  • New Mexico

    Financial Institutions Division
    2550 Cerrillos Road, 3rd Floor,
    Santa Fe, NM 87505
    TEL 505.476.4885
    FAX 505.476.4670
    http://www.rld.state.nm.us/financialinstitutions/

  • North Dakota

    Department of Financial Institutions Consumer Division
    2000 Schaefer Street, Suite G
    Bismarck, ND 58501-1204
    TEL 701.328.9933
    http://www.nd.gov/dfi/

  • Ohio

    Division of Financial Institutions
    77 South High St., 21st Floor
    Columbus, OH 43215
    TEL 614.728.8400
    http://www.com.ohio.gov/fiin/

  • Oklahoma

    Department of Consumer Credit
    3613 N.W. 56th, Suite 240
    Oklahoma City, OK 73112
    MAIN 405.521.3653
    https://www.ok.gov/okdocc/

  • Oregon

    Division of Finance & Corporate Securities
    P.O. Box 14480
    Salem, OR 97309-0405
    MAIN 503.986.0123
    ALT 866.814.9710
    http://dfr.oregon.gov/Pages/index.aspx

  • Rhode Island

    Financial Institutions Division
    406 E. 2nd Street, Suite 3
    Carson City, Nevada 89701-4758
    TEL 775.684.1830
    FAX 775.684.1845
    http://fid.state.nv.us

  • South Carolina

    South Carolina Board of Financial Institutions
    3rd Floor, Suite 306, Edgar Brown Building, 1205 Pendleton St
    Columbia, SC 29201
    TEL 803.734.2020
    FAX 803.734.2025
    http://www.consumerfinance.sc.gov/

  • South Dakota

    South Dakota Division of Banking
    1601 N Harrison Ave., Suite 1
    Pierre, SD 57501
    TEL 605.773.3421
    FAX 866.326.7504
    http://www.dlr.sd.gov/banking/

  • Tennessee

    Tennessee Department of Financial Institutions - Attention Consumer Resources Division
    400 Deaderick Street, 6th Floor
    Nashville, TN 37219
    TEL 800.778.4215
    OR 615.253.2023

  • Texas

    Office of the Attorney General Consumer Protection Division
    PO Box 12548
    Austin, TX 78711-2548
    TEL 512.463.2185
    FAX 512.473.8301
    https://www.texasattorneygeneral.gov/cpd/consumer-protection

  • Utah

    Financial Institutions
    PO BOX 146800
    Salt Lake City, UT 84114-6800
    TEL 801.538.8830
    FAX 801..538.8894
    http://dfi.utah.gov/

  • Wisconsin

    Department of Financial Institutions
    201 W Washington Avenue, Suite 500
    Madison, WI 53703
    TEL 608.261.9555
    FAX 608.261.7200
    http://www.wdfi.org/

  • Wyoming

    Department of Audit Division of Banking
    Hershler Building 3rd Floor
    East Cheyenne, WY 82002
    TEL 307.777.7797
    http://audit.wyo.gov/