Regulatory and Counseling Contact Information
A payday loan or cash advance can be a smart, fast and secure financial option. However, payday loans should be used for short-term needs only, not as a long-term financial solution. Customers with credit difficulties should seek credit counseling. Some helpful agencies are listed below.
- National Foundation for Credit Counseling: https://www.nfcc.org/
- Consumer Credit Counseling Services: http://www.cccsintl.org/
- The Credit Counseling Professionals: http://www.consumercredit.com/
- Credit Counseling Services: http://www.consolidatedcredit.org/
Find the contact information for the state regulatory agency that governs CashNetUSA in your state below.
Alabama
State Banking Department
Bureau of Loans
P.O. Box 4600
Montgomery, AL 36103-4600
TEL 334.242.3452
Alaska
Alaska Division of Banking and Securities
550 W. 7th Ave, Suite 1850
Anchorage, AK 99501
TEL 907.269.8140 or 888.388.8140
Alaska Division of Banking and Securities
PO Box 110807
Juneau, AK 99811-0807
TEL 907.465.2521 or 888.925.2521
California
Department of Financial Protection and Innovation
1515 K Street, Suite 200
Sacramento, CA 95814
TEL 866.275.2677 or 916.445.2705
Delaware
Office of the State Bank Commissioner
555 E. Loockerman Street, Suite 210
Dover, DE 19901
TEL 302.739.4235
FAX 302.739.3609
Florida
Florida, Office of Financial Regulation
200 East Gaines Street
Tallahassee, FL 32399
http://www.flofr.com/StaticPages/documents/creditcounselors.pdf
Hawaii
Division of Financial Institutions
Department of Commerce and Consumer Affairs
King Kalakaua Building
335 Merchant Street, Rm. 221
Honolulu, HI 96813
TEL 808.586.2820
FAX 808.586.2818
Idaho
Department of Finance
700 West State Street, 2nd Floor
P.O. Box 83720 Boise, ID 83720-0031
TEL 208.332.8000
FAX 208.332.8097
Illinois
Division of Financial Institutions
320 W. Washington
Springfield, IL 62786
MAIN 217.782.2831
TDD 217.785.3022
Kansas
Office of the State Bank Commissioner
Jayhawk Tower, 700 SW Jackson St., Suite 300
Topeka, KS 66603-3796
TEL 785.296.2266
FAX 785.296.6037
Louisiana
Office of Financial Institutions
8660 United Plaza Boulevard, Suite 200
Baton Rouge, LA 70809-7024
TEL 888.525.9414
FAX 225.925.4524
Maine
Maine Department of Professional and Financial Regulation
35 State House Station
Augusta, ME 04333
TEL 207.624.8500
FAX 207.624.8690
Michigan
Department of Insurance and Financial Service Office of Consumer Finance
110 West Michigan Avenue Suite 400
Lansing, MI 48909
TEL 517.373.0220 or 877.999.6442
FAX 517.335.4978
Minnesota
Minnesota Department of Commerce
85 7th Place East, Suite 500
St. Paul, MN 55101
TEL 651.297.4288
FAX 651.296.8591
Mississippi
Department of Banking and Consumer Finance
901 Woolfolk Building, Suite A
501 N. West Street, Jackson, MS 39225
TEL 601.359.1031
FAX 601.359.3557
Missouri
Missouri Division of Finance
Harry S Truman State Office Building, Room 630
P.O. Box 716 Jefferson City, MO 65102
TEL 573.751.3242
FAX 573.751.9192
Nevada
NOTICE OF RIGHT TO FILE A WRITTEN COMPLAINT TO THE COMMISSIONER OF THE FINANCIAL INSTITUTIONS DIVISION
YOU MAY FILE A WRITTEN COMPLAINT WITH THE COMMISSIONER OF THE FINANCIAL INSTITUTIONS DIVISION BY SUBMITTING A SIGNED COMPLAINT FORM TO THE OFFICE OF THE COMMISSIONER. THE REQUIRED COMPLAINT FORM CAN BE FOUND ON THE HOMEPAGE OF THE FINANCIAL INSTITUTION'S WEBSITE: WWW.FID.NV.GOV, OR YOU MAY REQUEST A COMPLAINT FORM VIA TELEPHONE BY CALLING THE TOLL-FREE TELEPHONE NUMBER: 1 (866) 858-8951, OR IN-PERSON: 3300 W. SAHARA, SUITE 250, LAS VEGAS, NV 89102
New Mexico
Financial Institutions Division
2550 Cerrillos Road, 3rd Floor,
Santa Fe, NM 87505
TEL 505.476.4885
FAX 505.476.4670
North Dakota
Department of Financial Institutions Consumer Division
2000 Schaefer Street, Suite G
Bismarck, ND 58501-1204
TEL 701.328.9933
Ohio
Division of Financial Institutions
77 South High St., 21st Floor
Columbus, OH 43215
TEL 614.728.8400
Oklahoma
Department of Consumer Credit
3613 N.W. 56th, Suite 240
Oklahoma City, OK 73112
MAIN 405.521.3653
Oregon
Division of Finance & Corporate Securities
P.O. Box 14480
Salem, OR 97309-0405
MAIN 503.986.0123
ALT 866.814.9710
Rhode Island
Financial Institutions Division
406 E. 2nd Street, Suite 3
Carson City, NV 89701-4758
TEL 775.684.1830
FAX 775.684.1845
South Carolina
South Carolina Board of Financial Institutions
3rd Floor, Suite 306, Edgar Brown Building, 1205 Pendleton St
Columbia, SC 29201
TEL 803.734.2020
FAX 803.734.2025
South Dakota
South Dakota Division of Banking
1601 N Harrison Ave., Suite 1
Pierre, SD 57501
TEL 605.773.3421
FAX 866.326.7504
Tennessee
Tennessee Department of Financial Institutions - Attention Consumer Resources Division
400 Deaderick Street, 6th Floor
Nashville, TN 37219
TEL 800.778.4215
OR 615.253.2023
Texas
Office of the Attorney General Consumer Protection Division
PO Box 12548
Austin, TX 78711-2548
TEL 512.463.2185
FAX 512.473.8301
https://www.texasattorneygeneral.gov/cpd/consumer-protection
Utah
Financial Institutions
PO BOX 146800
Salt Lake City, UT 84114-6800
TEL 801.538.8830
FAX 801.538.8894
Washington
If you have any questions about your rights and responsibilities when taking out a payday loan, contact the Department of Financial Institutions at:
Department of Financial Institutions
150 Israel Rd SW
Tumwater, WA 98501
TEL 877.746.4334
FAX 360.586.5068
Wisconsin
Department of Financial Institutions
201 W Washington Avenue, Suite 500
Madison, WI 53703
TEL 608.261.9555
FAX 608.261.7200
Wyoming
Department of Audit Division of Banking
Hershler Building 3rd Floor
East Cheyenne, WY 82002
TEL 307.777.7797