Quick Solutions for Common Questions

When will I receive my funds?

The receipt of your funds will vary based on the time at which your application is approved. You will receive an email notification once your application has been approved.

If you request an advance and it’s approved by 6 p.m. CT Monday – Thursday, you will generally receive your funds by the next business day. If your advance is approved after 6 p.m. CT on Thursday but before 6 p.m. CT on Sunday, you will receive funds on Monday (unless Monday is a bank holiday).

The exact time of funding depends on when your bank will post ACH (Automated Clearing House) credits to your bank account. If you expect to receive funds on a certain day but do not see the funds in your bank account, you should first contact your bank's ACH department. They should be able to tell you when the funds will become available.

Before final approval, you may receive an email regarding your loan status. Please check the email that you used to apply for a loan, as we will use that email address to request additional information that we might need to finalize the processing of your loan application. Please follow the directions in the email and reply to support@cashnetusa.com with the additional documents. As soon as we receive this information, we will be able to finish processing your loan request. Should you need to contact us, you can call 888.801.9075 or chat to get in touch with one of our customer service representatives.

How can I request an extension/refinance on my current loan?

Payday loans in the states of AL, AK, LA, ME, ND, NV, OH, RI and TX may be eligible for an extension. If you are eligible to apply for an extension/refinance, a "Request Extension" button will appear on your Account Home page. To request an extension/refinance (if it is available to you), simply click the "Request Extension" button on your Account Home page.

What if I can't make my upcoming payment?

You can call 888.801.9075 or chat to get in touch with one of our customer service representatives. They will be able to provide you with more information on what payment options are available to you.

Am I eligible for a due date adjustment?

Due date adjustments may be possible depending on your state of residence, loan type and application information. If you are in need of a due date adjustment, please call 888.801.9075 or chat with us.

How do I pay off my current loan or set up a payment?

You can log in to your CashNetUSA account and see how much you owe on your current loan.

Once logged in to your CashNetUSA account, you can click on the "Payments" tab to make a payment towards your outstanding balance. Clicking on the "Make a Payment" tab takes you to a page where you can select the amount you would like to pay.

How do I update my bank information?

    To update your bank account information, please email one of the following documents to us at support@cashnetusa.com:

    • Voided check for new bank account (excluding starter or temporary checks)

    • Latest bank statement for new bank account with your bank routing number

    If you know your customer or loan ID, please include them in your email — this will help us locate your account faster.

Customer Service

Have a question? Need assistance with your loan? We have three easy ways you can get in touch with us.

888.801.9075 Recommended

Chat
Recommended

E-mail

In order to ensure a timely response, please use the email connected to your account and include your loan ID or customer ID.

Monday – Friday: 7 a.m. – 10 p.m. CT
| Saturday: 8:30 a.m. – 5 p.m. CT
| Sunday: 10 a.m. – 6:30 p.m. CT

Collections

Need to set up a one-time payment or switch to a more convenient payment schedule? Reach out to our collections team.

888.801.9078 (General) 866.350.‌0110 (Fax) Recommended

Chat
Recommended

E-mail

In order to ensure a timely response, please use the email connected to your account and include your loan ID or customer ID.

Monday – Friday: 7 a.m. – 10 p.m. CT
| Saturday: 8 a.m. – 5:30 p.m. CT
| Sunday: 8 a.m. – 4:30 p.m. CT

Regulatory and Counseling Contact Information

Payday advances should be used for short-term financial needs only, not as a long-term financial solution. Customers with credit difficulties should seek credit counseling from their state's regulatory agency.

CashNetUSA
175 W. Jackson Blvd., Suite 1000
Chicago, IL 60604