Quick Solutions for Common Questions
When will I receive my funds?
The receipt of your funds will vary based on the time at which your application is approved. You will receive an email notification once your application has been approved.
Monday through Friday: If your application is approved by 1:00 p.m. CT Monday – Friday, you will generally receive your funds by end of that day. If your application is approved after 1:00 p.m. CT, you will generally receive your funds from the lender by the next business day.
Friday 1:00 p.m. CT to Sunday 1:00 p.m. CT: If your application is approved between 1:00 p.m. CT Friday and 1:00 p.m. CT Monday, you will receive your funds on Monday, unless it is a bank holiday.
The exact time of funding depends on when your bank will post ACH (Automated Clearing House) credits to your bank account. If you expect to receive funds on a certain day but do not see the funds in your bank account, you should first contact your bank's ACH department.
Before final approval, you may receive an email regarding your loan status. Please check the email that you used to apply for a loan, as we will use that email address to request additional information that we might need to finalize the processing of your loan application. Please follow the directions in the email and reply to firstname.lastname@example.org with the additional documents. As soon as we receive this information, we will be able to finish processing your loan request. Should you need to contact us, you can call 888.801.9075 or chat to get in touch with one of our customer service representatives.
How can I request an extension/refinance on my current loan?
Payday loans in the states of AL, AK, ME, ND, NV, RI and TX may be eligible for an extension. If you are eligible to apply for an extension/refinance, a "Request Extension" button will appear on your Account Home page. To request an extension/refinance (if it is available to you), simply click the "Request Extension" button on your Account Home page.
What if I can't make my upcoming payment?
Am I eligible for a due date adjustment?
Due date adjustments may be possible depending on your state of residence, loan type and application information. If you are in need of a due date adjustment, please call 888.801.9075 or chat with us.
How do I pay off my current loan or set up a payment?
You can log in to your CashNetUSA account and see how much you owe on your current loan.
Once logged in to your CashNetUSA account, you can click on the "Payments" tab to make a payment towards your outstanding balance. Clicking on the "Make a Payment" tab takes you to a page where you can select the amount you would like to pay.
How do I update my bank information?
Voided check for new bank account (excluding starter or temporary checks)
Latest bank statement for new bank account with your bank routing number
To update your bank account information, please email one of the following documents to us at email@example.com:
If you know your customer or loan ID, please include them in your email — this will help us locate your account faster.
You can call, chat and email us seven days a week.
Have a question or need assistance with your loan?
Monday – Friday: 7 a.m. – 8 p.m. CT
Saturday: 8:30 a.m. – 5 p.m. CT
Sunday: 10 a.m. – 6:30 p.m. CT
If emailing, please use the email associated with your account and include your loan ID or customer ID to ensure a timely response.