Coronavirus Customer Support
How can I get help with my financial burdens caused by coronavirus (COVID-19)?
Where can I find reliable information about the Coronavirus?
The Center for Disease Control provides many good resources that can keep you informed and prepared with the latest on the disease at their website, https://www.cdc.gov.
How do I make updates to my account or schedule a payment online?
Log in to your account at cashnetusa.com to update your profile or schedule a payment online.
What if I don't have money in my bank account to satisfy my upcoming payment?
If the spread of the virus has led to extenuating circumstances or disrupted your income - know that we want to work with you on your upcoming payments. Contact us via phone or email to inquire about our payment arrangement options.
What is a payday loan?
How much money can I receive?
The amount you receive on your first CashNetUSA loan is based upon the information you provide in your original application and the laws of your state. After successful loan repayment, in some instances we may increase your loan amount on future loans. Please visit our Rates & Terms page to see rules specific to your state.
What is the loan fee?
The loan fee is the fee we charge you for borrowing funds and is specific to your state of residence. Please visit our Rates & Terms page to see rules specific to your state. If you have a promo code, please enter it when requesting your loan to receive the discount off the fee.
When will my loan be due?
Your due date will typically fall on your next pay date, unless otherwise specified when you sign your loan contract. Please visit our Rates & Terms page to see rules specific to your state.
What if I want to repay my loan early?
Login to your online account at CashNetUSA.com or contact our Customer Service Team if you want to repay your loan early. There is no penalty for repaying your loan before your due date.
What if I can't repay my loan on the due date?
- Extend your loan: If you can't repay the full amount of your loan on the due date, you may have the option (based on your state) to request a loan extension. Please visit our Rates & Terms page to see rules specific to your state. To request an extension, simply login to your online account and click the 'Request Extension' button which will be enabled if an extension request is available. This will typically occur once your loan has been funded or your current extension has taken effect.
- Request a payment arrangement: If extensions are not allowed in your state or if you have no more extensions remaining and you still cannot make your loan payment, you must contact us at least two business days prior to inquire whether you are eligible for a payment arrangement. If your debit is returned unpaid from the bank for any reason, we will initiate collection procedures immediately.
How do I extend my loan payment?
Loan extensions are available in a number of states. To see if extensions are allowed in your state, visit our Rates & Terms page or login to your online account. When extending your loan, you will pay your initial loan fee on the original due date, while extending your loan principal, plus an additional extension fee, to a later date. You must request an extension at least two business days before your original due date.
To request an extension, follow these steps:
- Login to your online account at CashNetUSA.com
- Click REQUEST EXTENSION
- Optional: Enter any additional payment on the principal (this will reduce the fee on your extension) and any Promo Code you may have by clicking the 'Add A Partial Payment or Coupon' link
- Review your loan extension details and click “Complete my request” to continue
- Review your loan and ACH agreements, fill out the required signature blocks, and “I agree” to finalize your extension. You will be returned to your online account home page if your extension has been processed successfully.
Can I revoke my ACH payment?
Your ACH authorization can be revoked if you are able to provide an alternative repayment method (such as a debit card). To set up another payment method, contact us via phone or email and our customer service representatives will be happy to help you.
If you are unable to repay your loan on your due date, we can just as easily help you extend your loan or set up a payment arrangement. Click here for more details.
Can I take out more than one payday loan at a time?
How do I receive a promotional offer?
We offer special discount and promotions via email and phone. To opt in to these communications, follow these steps:
- Login to your online account at CashNetUSA.com
- Click on PROFILE in the navigation tab
- At the left of the page, click on CONTACT PREFERENCES
Can I apply if I have less-than-perfect credit?
Yes. Less-than-perfect credit will not necessarily prevent you from qualifying for a CashNetUSA product.* Even if you have been turned down by other lenders in the past, we may be able to assist you in obtaining a convenient credit option that fits your needs.
What is a FICO® score?
FICO® Scores, created by Fair, Isaac and Company, are credit scores used by 90% of top lenders to help them make billions of credit-related decisions every year.1 FICO® Scores are calculated based solely on the information in consumer credit reports maintained by the 3 major credit bureaus – Experian, Equifax and TransUnion. By comparing your credit information to the patterns in hundreds of thousands of past credit reports, FICO® Scores estimate your level of future credit risk.
Credit Report inquiries to Experian, Equifax and TransUnion can negatively affect your FICO® score, especially if there are many in a short amount of time. With CashNetUSA, you need not worry about your application affecting your FICO® score, as we do not make an inquiry that would affect your FICO® Scores. Instead, we use information from alternative credit sources and scores.
How do I know that I have been approved?
You will receive an email notification once your application has been approved. CashNetUSA and the lender reserve the right to make adjustments to your approval until the time you receive the funds in your bank account based on new information regarding your application.
Do I need to fax or email any documents?
There are some instances where proof-of-income is required prior to your application being approved, including:
- If you receive alimony
- If you receive disability benefits
- If you receive social security benefits
- If you are self-employed
- If you reside in IL, NM, NV or RI
Proof-of-income may include a government benefits award letter or a recent bank statement displaying regular deposits. Please review our Rates & Terms page for more information about regulations in your state.
When will I receive my funds?
The receipt of your funds will vary based on the time at which your application is approved. You will receive an email notification once your application has been approved.
Monday through Friday: If your application is approved by 10:30 a.m. CT, you will generally receive your funds from the lender by the end of that day. If your application is approved after 10:30 a.m. CT, you will generally receive your funds from the lender by the next business day. For example, if your application is approved at 10 a.m. on a Tuesday, you will generally receive funds in your designated bank account by Tuesday afternoon.
Friday 10:30 a.m. CT to Monday 10:30 a.m. CT: If your application is approved between 10:30 a.m. CT Friday and 10:30 a.m. CT Monday, you will receive your funds from the lender on Monday, unless it is a bank holiday.
The exact time of funding depends on when your bank will post ACH (Automated Clearing House) credits to your bank account. If you expect to receive funds on a certain day, but do not see the funds in your bank account, you should contact your bank's ACH department.
How do I update my customer profile?
To update your personal information, follow these steps:
- Login to your online account
- Under PROFILE, select EDIT to update your information
- Make desired changes and save
For any other questions about changing your account information, please contact our Customer Service Team via phone at 888.801.9075 or email at email@example.com.
How do I change the email address associated with my account?
To update the email address on your account, email firstname.lastname@example.org and include the following information in your email:
- State "update my email" in the subject line of the email.
- CashNetUSA Customer ID;
- New email address;
- first name, last name and middle initial; and
- phone number listed on the account.
Please allow up to three (3) business days to process your request.
How do I change my password?
To update your password, follow these steps:
- Login to your online account
- Under PROFILE, select the CHANGE PASSWORD link
- Type in a new password and save. You can now access the site with your new password.
What if I forgot my password?
To reset your password, follow these steps:
- Select the FORGOT PASSWORD link under the customer login section on the upper right hand side of our website.
- Enter your email address and click the RESET PASSWORD link to have a temporary password delivered to the email address attached to your account.
- Once you log in with your new password, you will be required to update that password to something familiar to you. You must update your password to continue.
How do I update my bank information?
To update your bank information, you should contact our Customer Service Team via email at email@example.com, phone at 888.801.9075 or by clicking the Chat With Us button. Please make all information changes at least two business days before your loan is due to the lender.
If you have already applied for your loan, you will need to fax in a copy or photo of a voided check or bank statement for the new bank account to 866.413.3888. Also, please note if you are submitting a voided check, please do not submit Starter Checks, as we do not accept these as valid proof of bank information.
How do I provide payment information to the Collections Department?
For your protection, please do not email or fax any debit card or bank information to our Collections Department. Please call us at 888.801.9078 if you would like to set up a payment via debit card or any other method.
What if I don't have the money in my bank account to satisfy my upcoming payment?
We understand that sometimes life happens. We’re here to help! Contact us via phone or email at least two business days before your upcoming payment to inquire whether you are eligible for a payment arrangement.
When I make a repayment, how soon can I receive another loan from the lender?
The timing of when you will be able to reapply and receive funds after you have paid off your loan depends on your state of residence. You will be able to re-apply on your online account at CashNetUSA.com.
Once you re-apply and are approved, you will generally receive your funds once your previous loan payment has successfully processed. You may be required to wait a few additional days if you reside in a state that mandates a cooling off period between your loans.
Please refer to the Rates & Terms page of your state for more information.
What is an ACH payment and how does it work?
ACH stands for Automated Clearing House and is a form of electronic debit. When the lender presents an ACH request to your bank, it will send the specified amount of loan fees and/or principal to the lender that were outlined in your loan agreement. If the payment is returned for reason of insufficient funds, the lender may re-present the debit to your bank.
Where do I send my check payments?
Please visit this page to review our requirements for paying by check and to find the mailing address for our Payment Processing Center.
I am a military servicemember and was called to active duty, am I entitled to any relief?
The Servicemembers Civil Relief Act (SCRA) provides certain protections and relief to eligible active duty servicemembers, their spouses and dependents. For example, if a debt was incurred by the servicemember, or jointly with the servicemember’s spouse, before the servicemember’s active duty military service, the servicemember is entitled to have the interest rate on the debt reduced to 6% during the period of active duty service.
For additional information on the SCRA, please visit https://s3.amazonaws.com/files.consumerfinance.gov/f/documents/cfpb_servicemembers-civil-relief-act_factsheet.pdf. If you are an active duty servicemember, or if you have questions regarding whether the SCRA applies to you or your loan, please contact our compliance department at firstname.lastname@example.org.
Why do I not receive emails from CashNetUSA?
CashNetUSA uses email to keep you informed of your approval, repayment reminders and confirmation, promotions and more. This makes it very important that you receive all email communication from CashNetUSA concerning your account.
To ensure you receive important emails from CashNetUSA, please take a moment to add our email address email@example.com to your address book or to your SPAM "good list" or "whitelist". This helps your email provider recognize CashNetUSA as a trusted email source.If you are still not receiving emails from CashNetUSA, please contact our Customer Service Team.
Fraud and Security
How does CashNetUSA protect my personal information?
We use a variety of different technologies such as VeriSign and McAfee to protect your data. Learn more at our Online Security Center.
How do I identify potential fraud?
Click here to access our Online Security Center where we outline tips for keeping your personal information secure and identifying and responding to potential scams.