Coronavirus Customer Support

How can I get help with my financial burdens caused by coronavirus (COVID-19)?

Visit our COVID-19 Customer Support Center to find the latest state and federal resources that can help ease your financial challenges.

You also have free access to all of CashNetUSA's best resources to help get your finances back on track.

Where can I find reliable information about the Coronavirus?

The Center for Disease Control provides many good resources that can keep you informed and prepared with the latest on the disease at their website, https://www.cdc.gov.

How do I make updates to my account or schedule a payment online?

Log in to your account at cashnetusa.com to update your profile or schedule a payment online.

What if I don't have money in my bank account to satisfy my upcoming payment?

If the spread of the virus has led to extenuating circumstances or disrupted your income - know that we want to work with you on your upcoming payments. Contact us via phone or email to inquire about our payment arrangement options.

Account

How do I update my customer profile?

To update your personal information, follow these steps:

  1. Login to your online account
  2. Under PROFILE, select EDIT to update your information
  3. Make desired changes and save

For any other questions about changing your account information, please contact our Customer Service Team via phone at 888.801.9075 or email at support@cashnetusa.com.

How do I change the email address associated with my account?

To update the email address on your account, email support@cashnetusa.com and include the following information in your email:

  1. State "update my email" in the subject line of the email.
    • In the body of the email, include:
      • CashNetUSA Customer ID;
      • New email address;
      • first name, last name and middle initial; and
      • phone number listed on the account.
    • Attach a utility bill to the email (i.e gas, electric or phone) that is less than 60 days old and that shows your name and current address.

    Please allow up to three (3) business days to process your request.

    How do I change my password?

    To update your password, follow these steps:

    1. Login to your online account
    2. Under PROFILE, select the CHANGE PASSWORD link
    3. Type in a new password and save. You can now access the site with your new password.

    What if I forgot my password?

    To reset your password, follow these steps:

    1. Select the FORGOT PASSWORD link under the customer login section on the upper right hand side of our website.
    2. Enter your email address and click the RESET PASSWORD link to have a temporary password delivered to the email address attached to your account.
    3. Once you log in with your new password, you will be required to update that password to something familiar to you. You must update your password to continue.

    Repayment

    How do I update my bank information?

    To update your bank information, you should contact our Customer Service Team via email at support@cashnetusa.com, phone at 888.801.9075 or by clicking the Chat With Us button. Please make all information changes at least two business days before your loan is due to the lender.

    If you have already applied for your loan, you will need to fax in a copy or photo of a voided check or bank statement for the new bank account to 866.413.3888. Also, please note if you are submitting a voided check, please do not submit Starter Checks, as we do not accept these as valid proof of bank information.

    How do I provide payment information to the Collections Department?

    For your protection, please do not email or fax any debit card or bank information to our Collections Department. Please call us at 888.801.9078 if you would like to set up a payment via debit card or any other method.

    What if I don't have the money in my bank account to satisfy my upcoming payment?

    We understand that sometimes life happens. We’re here to help! Contact us via phone or email at least two business days before your upcoming payment to inquire whether you are eligible for a payment arrangement.

    When I make a repayment, how soon can I receive another loan from the lender?

    The timing of when you will be able to reapply and receive funds after you have paid off your loan depends on your state of residence. You will be able to re-apply on your online account at CashNetUSA.com.

    Once you re-apply and are approved, you will generally receive your funds once your previous loan payment has successfully processed. You may be required to wait a few additional days if you reside in a state that mandates a cooling off period between your loans.

    Please refer to the Rates & Terms page of your state for more information.

    What is an ACH payment and how does it work?

    ACH stands for Automated Clearing House and is a form of electronic debit. When the lender presents an ACH request to your bank, it will send the specified amount of loan fees and/or principal to the lender that were outlined in your loan agreement. If the payment is returned for reason of insufficient funds, the lender may re-present the debit to your bank.

    Where do I send my check payments?

    Please visit this page to review our requirements for paying by check and to find the mailing address for our Payment Processing Center.

    I am a military servicemember and was called to active duty, am I entitled to any relief?

    The Servicemembers Civil Relief Act (SCRA) provides certain protections and relief to eligible active duty servicemembers, their spouses and dependents. For example, if a debt was incurred by the servicemember, or jointly with the servicemember’s spouse, before the servicemember’s active duty military service, the servicemember is entitled to have the interest rate on the debt reduced to 6% during the period of active duty service.

    For additional information on the SCRA, please visit https://s3.amazonaws.com/files.consumerfinance.gov/f/documents/cfpb_servicemembers-civil-relief-act_factsheet.pdf. If you are an active duty servicemember, or if you have questions regarding whether the SCRA applies to you or your loan, please contact our compliance department at escalations@cashnetusa.com.

    Why do I not receive emails from CashNetUSA?

    CashNetUSA uses email to keep you informed of your approval, repayment reminders and confirmation, promotions and more. This makes it very important that you receive all email communication from CashNetUSA concerning your account.

    To ensure you receive important emails from CashNetUSA, please take a moment to add our email address support@cashnetusa.com to your address book or to your SPAM "good list" or "whitelist". This helps your email provider recognize CashNetUSA as a trusted email source.If you are still not receiving emails from CashNetUSA, please contact our Customer Service Team.

    Fraud and Security

    How does CashNetUSA protect my personal information?

    We use a variety of different technologies such as VeriSign and McAfee to protect your data. Learn more at our Online Security Center.

    How do I identify potential fraud?

    Click here to access our Online Security Center where we outline tips for keeping your personal information secure and identifying and responding to potential scams.