Frequently Asked Questions

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Coronavirus Support

How can I get help with my financial burdens caused by the coronavirus (COVID-19)?

Visit our COVID-19 Customer Support Center to find the latest state and federal resources that can help ease your financial challenges.

You also have free access to all of CashNetUSA's best resources to help get your finances back on track.

Where can I find reliable information about the coronavirus?

The Centers for Disease Control has reliable resources on their site, https://www.cdc.gov to help keep you informed.

How do I make updates to my account or schedule a payment online?

Log in to your account at cashnetusa.com to update your profile or schedule a payment online.

What if I don't have money in my bank account to satisfy my upcoming payment?

If the spread of the coronavirus has led to extenuating circumstances or disrupted your income — know that we want to work with you on your upcoming payments. Contact us via phone or email to ask about our payment arrangement options.

Account

How do I update my customer profile?

To update your personal information, follow these steps:

  1. Log in to your account
  2. Select "Edit" under "Profile"
  3. Make changes and save

For any other questions about changing your account information, please contact us via phone at 888.801.9075 or email us at support@cashnetusa.com.

How do I change the email address associated with my account?

To update the email address on your account, email support@cashnetusa.com and include the following information in your email:

  1. State "update my email" in the subject line of the email
  2. In the body of the email, include your:
    • CashNetUSA Customer ID
    • New email address
    • First name, last name and middle initial
    • Phone number listed on the account.
  3. Attach a utility bill to the email (e.g., gas, electric or phone) that is less than 60 days old and shows your name and current address

Please allow up to three business days to process your request.

How do I change my password?

To update your password, follow these steps:

  1. Log in to your account
  2. Select "Change Password" under "Profile"
  3. Type in a new password and save

Use your new password the next time you log in.

What if I forgot my password?

To reset your password, follow these steps:

  1. Select "Forgot your email or password?" under the login section on the upper right-hand side of our website.
  2. Enter your email address and select the "Reset Password" button to have a temporary password delivered to the email address associated with your account.
  3. Once you log in with your temporary password, you will be required to update that password immediately.

Repayment

How do I update my bank information?

To update your bank information, contact our Customer Service Team via email at support@cashnetusa.com or phone at 888.801.9075. Please make all information changes at least two business days before your loan due date.

If you have already applied for your loan, you will need to send a copy or photo of a voided check or bank statement for the new bank account via email to support@cashnetusa.com or fax to 866.413.3888. The document must include your name, routing number and account number. Please do not submit a voided starter check, as we do not accept this as valid proof of bank information.

How do I provide payment information to the Collections Department?

For your protection, please do not email or fax any debit card or bank information to our Collections Department. Please call us at 888.801.9078 if you would like to set up a payment via debit card or any other method.

What if I don't have the money in my bank account to satisfy my upcoming payment?

We understand that sometimes life happens. We’re here to help. Contact us via phone or email at least two business days before your upcoming payment to see if you’re eligible for a payment arrangement.

When I make a repayment, how soon can I receive another loan?

The exact time you will be able to reapply and receive funds after you have paid off your loan depends on your state of residence. You will be able to reapply through your CashNetUSA account.

If you reapply and are approved, you will generally receive your funds once your previous loan payment has been successfully processed. You may be required to wait a few additional days if you reside in a state that mandates a cooling off period between your loans.

Please refer to the Rates & Terms page of your state for more information.

What is an ACH payment and how does it work?

ACH (Automated Clearing House) is a form of electronic debit. When we present an ACH request to your bank, the bank will send us the specified amount of loan fees and/or principal that were outlined in your loan agreement. If the payment is returned because of insufficient funds, we may re-present the debit to your bank.

Where do I send my check payments?

Visit this page to review our requirements for paying by check and to find the mailing address for our Payment Processing Center.

I am a military servicemember and was called to active duty, am I entitled to any relief?

The Servicemembers Civil Relief Act (SCRA) provides certain protections and relief to eligible active duty servicemembers, their spouses and dependents. For example, if a debt was incurred by the servicemember, or jointly with the servicemember’s spouse, before the servicemember’s active duty military service, the servicemember is entitled to have the interest rate on the debt reduced to 6% during the period of active duty service.

You can read additional information on the SCRA here. If you are an active duty servicemember, or if you have questions regarding whether the SCRA applies to you or your loan, please contact our compliance department at escalations@cashnetusa.com.

Why do I not receive emails from CashNetUSA?

CashNetUSA uses email to send you:

  • Application status
  • Repayment reminders and confirmations
  • Promotions and more

These important account updates are why it’s essential you receive all email communications from CashNetUSA.

To ensure you receive important emails from CashNetUSA, please take a moment to add support@cashnetusa.com to your address book or your spam "good list" or "whitelist". This helps your email provider recognize CashNetUSA as a trusted email source. If you are still not receiving emails from CashNetUSA, please contact our Customer Service Team.

Fraud and Security

How does CashNetUSA protect my personal information?

We use a variety of different technologies such as McAfee SECURETM to protect your data. Learn more at our Online Security Center.

How do I identify potential fraud?

For tips on keeping your personal information secure or identifying and responding to potential scams, visit our Online Security Center.