COVID-19 Customer Support Center

CashNetUSA is here to offer you the latest information, financial tips and government resources to help ease the burden of the coronavirus.

For more information, please visit our FAQ page.

State Assistance

See resources offered in your state:

Federal Assistance

The president signed the Families First Coronavirus Response Act (FFCRA) and the Coronavirus Aid, Relief and Economic Security Act (CARES Act), which will provide relief to individuals and businesses impacted by the COVID-19 emergency. Here are some ways these laws may be able to help you:

Payments

Most Americans with a gross adjusted income up to $75,000 are eligible for a one-time direct deposit of $1,200. Married couples with combined income up to $150,000 are eligible for a one-time direct deposit of $2,400, plus an additional $500 per child. For most people, no action is required to receive a payment as the IRS will use their most recent income tax details.

For more information, please visit IRS.gov.

Some employers with 500 or fewer employees must provide paid sick leave or expanded family and medical act leave, if not doing so already, for those impacted by COVID-19.

For more information on paid sick and family leave, please visit DOL.gov or contact your employer.

Unemployment Assistance

The federal government will provide an additional $600 per week payment to each recipient of unemployment insurance for up to four months. This is on top of what they are already receiving from their state program. The new laws also add 13 weeks of unemployment benefits through December 31st, 2020 for those who are unemployed after their unemployment benefits have ended. Gig workers, independent contractors and self-employed people are also eligible for unemployment during this time.

For more information, please contact your local unemployment insurance program. To find unemployment resources in your area, select your state or district above.

Insurance Coverage

All private health insurance providers must provide coverage for COVID-19 testing. If you have symptoms of COVID-19 and want to get tested, try calling your state or local health department or your medical provider.

Tax Relief

Individuals now have until July 15th, 2020 to file their 2019 federal income tax return, instead of April 15th, 2020.

For more information, please visit IRS.gov.

Housing Relief

Homeowners with a government-backed* mortgage may request a forbearance for up to 180 days if they are experiencing financial hardship due to COVID-19. The period can be extended another 180 days if the borrower requests it. In addition, servicers of federally backed mortgage loans cannot initiate any foreclosure process for at least 60 days beginning March 18th, 2020. If you don’t have a federally backed mortgage, you still may have relief options. For more information, please contact your mortgage servicer. Check your last billing statement for your servicer's contact information.

*FHFA, HUD, VA, USDA, Fannie Mae, Freddie Mac mortgages

Rental Relief

For 120 days following March 27th, 2020, landlords with government-backed* mortgages cannot evict tenants or charge fees or penalties for nonpayment of rent.

*FHFA, HUD, VA, USDA, Fannie Mae, Freddie Mac mortgages

Student Loans

All payments on federally owned student loans (not commercially held or private student loans) are suspended through September 30th, 2020. During this time, no interest can accrue. For more information, please contact your student loan servicer.

Supplemental Nutrition Assistance Program (SNAP)

If you are interested in participating in the Supplemental Nutrition Assistance Program (SNAP), check with your state and federal office as the government has increased funding for these programs during the emergency.

To find your state and/or federal office, select your state or district above.

Self-Employed and Small Business Owners

If you are a small business owner, please visit our Small Business Resource Center for additional resources for small businesses and self-employed business owners.

Center for Disease Control and Prevention (CDC)

Visit the CDC website to understand COVID-19 symptoms, prevention strategies and news related to the virus.

Go to CDC.gov.

CashNetUSA Financial Tips

To help you manage any financial challenges you may be facing, we’ve gathered a roundup of resources that can make it easier for you to: