Need customer support?

Our customer service team is ready to help you seven days a week. Email us at support@cashnetusa.com or call 888.801.9075 to speak with a team member right away.

FAQs.

Where can I find reliable information about the coronavirus?

The Centers for Disease Control has reliable resources on their site, www.cdc.gov, to help keep you informed.

How do I make updates to my account or schedule a payment online?

Log in to your account at cashnetusa.com to update your profile or schedule a payment online.

What if I don’t have money in my bank account to satisfy my upcoming payment?

If the spread of the coronavirus has led to extenuating circumstances or disrupted your income — know that we want to work with you on your upcoming payments. Contact us via phone or email to ask about our payment arrangement options.

Resources to help you earn and save.

Trusted Financial Help

Find trusted local resources that help you save on food, utilities, childcare and more with SpringFour.

Savings Program

Get discounts on takeout, groceries and online shopping sites with our exclusive Savings Program.

Income Advisor

If you’re looking to earn extra money, you can find resources and opportunities to help grow your income with the free Steady app.

Ways to improve your finances.

Whether you need ways to save money, earn income or manage your bills, these useful CashNetUSA blogs can help.

State assistance.

Find information on filing for unemployment and other COVID-19 resources specific to your state.

Federal assistance.

The Consolidated Appropriations Act, 2021, the Families First Coronavirus Response Act (FFCRA) and the Coronavirus Aid, Relief and Economic Security Act (CARES Act) provide relief to individuals and businesses impacted by the COVID-19 emergency. Here are some ways these laws may be able to help you:

Credit Scores

Temporary consumer credit reporting guidelines have been set in place to help protect your credit score from the impact of COVID-19. You can also monitor your credit for free at Credit Karma, CreditWise and AnnualCreditReport.com.

If your financial situation has changed due to the pandemic, the best thing to do is work with your lenders and credit issuers. Please contact us for assistance if this applies to you.

Payments

Most Americans with a gross adjusted income up to $75,000 are eligible for a one-time direct deposit of $600. Married couples with combined income up to $150,000 are eligible for a one-time direct deposit of $1,200, plus an additional $600 per child. For most people, no action is required to receive a payment as the IRS will use their most recent income tax details. For more information, please visit IRS.gov. You can also check out our team’s tips on using the stimulus check wisely.

Some employers may qualify for a refundable tax credit to subsidize the cost of providing paid sick leave or expanded family and medical act leave for those impacted by COVID-19. For more information on paid sick and family leave, please visit DOL.gov or contact your employer.

Unemployment Assistance

The federal government will provide an additional $300 per week payment to each recipient of unemployment insurance through March 14, 2021. This is on top of what they are already receiving from their state program. The new laws also add 11 weeks of unemployment benefits to those who are unemployed after their unemployment benefits have ended. Gig workers, independent contractors and self-employed people are also eligible for unemployment during this time.

For more information, please contact your local unemployment insurance program. To find unemployment resources in your area, select your state or district above. You can also read more about dealing with job loss, review resources for finding work after a crisis and see who’s hiring in your area.

Housing and Rental Relief

Homeowners with a government-backed1 mortgage may request a forbearance for up to 180 days if they are experiencing financial hardship due to COVID-19. The period can be extended another 180 days if the borrower requests it. In addition, servicers of federally-backed mortgage loans cannot initiate any foreclosure process until at least January 31, 2021. If you don’t have a federally-backed mortgage, you still may have relief options. For more information, please contact your mortgage servicer. Check your last billing statement for your servicer's contact information.

As of August 27, 2020, landlords with government-backed1 mortgages cannot evict tenants or charge fees or penalties for nonpayment of rent through January 31, 2021.

1FHFA, HUD, VA, USDA, Fannie Mae, Freddie Mac mortgages

Student Loans

All payments on federally owned student loans (not commercially held or private student loans) are suspended through January 31, 2021. During this time, no interest can accrue. For more information, please contact your student loan servicer.

Supplemental Nutrition Assistance Program (SNAP)

If you are interested in participating in the Supplemental Nutrition Assistance Program (SNAP), check with your state and federal office as the government has increased funding for these programs during the emergency. To find your state and/or federal office, select your state or district in the “State Assistance” section above.

Self-Employed and Small Business Owners

If you are a small business owner, please visit our Small Business Resource Center for additional resources for small businesses and self-employed business owners.

Insurance Coverage for COVID-19 Testing and Prevention

All private health insurance providers must provide coverage for COVID-19 testing. If you have symptoms of COVID-19 and want to get tested, call your medical provider or your local or state health department. The CDC website has an overview of COVID-19 symptoms, prevention strategies and news related to the pandemic.