COVID-19 Customer Support Center
If you’re facing financial burdens, you can find answers to common questions, access our best resources and connect with state or federal assistance here.
Need customer support?
Our customer service team is ready to help you seven days a week. Email us at support@cashnetusa.com or call 888.801.9075 to speak with a team member right away.
FAQs
Where can I find reliable information about the coronavirus?
The Centers for Disease Control has reliable resources on their site, www.cdc.gov, to help keep you informed.
How do I make updates to my account or schedule a payment online?
Log in to your account at cashnetusa.com to update your profile or schedule a payment online.
What if I don’t have money in my bank account to satisfy my upcoming payment?
If the spread of the coronavirus has led to extenuating circumstances or disrupted your income — know that we want to work with you on your upcoming payments. Contact us via phone or email to ask about our payment arrangement options.
Resources to help you earn and save.
Trusted Financial Help
Find trusted local resources that help you save on food, utilities, childcare and more with SpringFour.
Savings Program
Get discounts on takeout, groceries and online shopping sites with our exclusive Savings Program.
Income Advisor
If you’re looking to earn extra money, you can find resources and opportunities to help grow your income with the free Steady app.
Federal and state assistance.
Federal and state resources provide relief to individuals and businesses impacted by the COVID-19 emergency. Here are some ways these programs and tools may be able to help you:
COVID-19 Vaccine Appointments
Visit vaccines.gov to find a location offering the COVID-19 vaccine near you, so you can set up a free appointment. You can also get quick answers regarding the COVID-19 vaccine, how to schedule an appointment and more.
Credit Scores
Temporary consumer credit reporting guidelines have been set in place to help protect your credit score from the impact of COVID-19. You can also monitor your credit for free at Credit Karma, CreditWise and AnnualCreditReport.com.
If your financial situation has changed due to the pandemic, the best thing to do is work with your lenders and credit issuers. Please contact us for assistance if this applies to you.
Child Tax Credit
Important changes to the Child Tax Credit may help families get advance credit payments starting this summer. Visit the IRS Child Tax Credit Update Portal to learn about advance payments, check your eligibility or to unenroll from advance payments.
Payments
Some employers may qualify for a refundable tax credit to subsidize the cost of providing paid sick leave or expanded family and medical act leave for those impacted by COVID-19. For more information on paid sick and family leave, please visit DOL.gov or contact your employer.
Unemployment Assistance
For more information regarding unemployment assistance, please contact your local unemployment insurance program. You can also review resources for finding work after a crisis and find ways to help you earn additional income with the free Steady app.
Housing and Rental Relief
Homeowners who are currently receiving COVID-19 hardship forbearance will not be required to repay their paused payments in a lump sum once the forbearance period ends. To discuss a repayment plan that works for your financial situation, please contact your mortgage servicer or a HUD-approved housing counseling agency.
If your mortgage is backed by Fannie Mae or Freddie Mac, you may request up to two additional three-month extensions — up to a maximum of 18 months of total forbearance. To qualify, you must have received your initial forbearance on or before February 28, 2021. For further assistance, learn about COVID-19 housing and homelessness resources. You can also find rental resources and assistance with SpringFour.
Student Loans
With the recent passage of President Joe Biden's coronavirus relief package — the American Rescue Plan Act of 2021 — federal student loan payments will remain on pause and interest-free through September 30, 2021. For more information, please contact your student loan servicer.
Insurance Coverage for COVID-19 Testing and Prevention
All private health insurance providers must provide coverage for COVID-19 testing. If you have symptoms of COVID-19 and want to get tested, call your medical provider or your local or state health department. The CDC website has an overview of COVID-19 symptoms, prevention strategies and news related to the pandemic.
Federal and state resources provide relief to individuals and businesses impacted by the COVID-19 emergency. Here are some ways these programs and tools may be able to help you:
COVID-19 Vaccine Appointments
Visit vaccines.gov to find a location offering the COVID-19 vaccine near you, so you can set up a free appointment. You can also get quick answers regarding the COVID-19 vaccine, how to schedule an appointment and more.
Credit Scores
Temporary consumer credit reporting guidelines have been set in place to help protect your credit score from the impact of COVID-19. You can also monitor your credit for free at Credit Karma, CreditWise and AnnualCreditReport.com.
If your financial situation has changed due to the pandemic, the best thing to do is work with your lenders and credit issuers. Please contact us for assistance if this applies to you.
Child Tax Credit
Important changes to the Child Tax Credit may help families get advance credit payments starting this summer. Visit the IRS Child Tax Credit Update Portal to learn about advance payments, check your eligibility or to unenroll from advance payments.
Payments
Some employers may qualify for a refundable tax credit to subsidize the cost of providing paid sick leave or expanded family and medical act leave for those impacted by COVID-19. For more information on paid sick and family leave, please visit DOL.gov or contact your employer.
Unemployment Assistance
For more information regarding unemployment assistance, please contact your local unemployment insurance program. You can also review resources for finding work after a crisis and find ways to help you earn additional income with the free Steady app.
Housing and Rental Relief
Homeowners who are currently receiving COVID-19 hardship forbearance will not be required to repay their paused payments in a lump sum once the forbearance period ends. To discuss a repayment plan that works for your financial situation, please contact your mortgage servicer or a HUD-approved housing counseling agency.
If your mortgage is backed by Fannie Mae or Freddie Mac, you may request up to two additional three-month extensions — up to a maximum of 18 months of total forbearance. To qualify, you must have received your initial forbearance on or before February 28, 2021. For further assistance, learn about COVID-19 housing and homelessness resources. You can also find rental resources and assistance with SpringFour.
Student Loans
With the recent passage of President Joe Biden's coronavirus relief package — the American Rescue Plan Act of 2021 — federal student loan payments will remain on pause and interest-free through September 30, 2021. For more information, please contact your student loan servicer.
Insurance Coverage for COVID-19 Testing and Prevention
All private health insurance providers must provide coverage for COVID-19 testing. If you have symptoms of COVID-19 and want to get tested, call your medical provider or your local or state health department. The CDC website has an overview of COVID-19 symptoms, prevention strategies and news related to the pandemic.