Frequently Asked Questions

Communications from CashNetUSA will be sent to the valid email address on file. Additionally, some important messages can be found in the message center located on your CashNetUSA Account Home.

To navigate to your Account Home, please follow these simple steps:

1. Log In to your account using your current login and password.
2. Select “Message Center.

To update your personal information, follow these steps:

1. Log in to your account
2. Select "Edit" under "Profile"
3. Make changes and save

For any other questions about changing your account information, please contact us via phone at 888.801.9075 or email us at support@cashnetusa.com.

To update the email address on your account, email support@cashnetusa.com and include the following information in your email:

1. State "update my email" in the subject line of the email
2. In the body of the email, include your:
   • CashNetUSA Customer ID
   • New email address
   • First name and last name
3. Attach a non-expired photo ID (front and back)

Please allow up to three business days to process your request.

To update your password, follow these steps:

1. Log in to your account
2. Select "Change Password" under "Profile"
3. Type in a new password and save

Use your new password the next time you log in.

To reset your password, follow these steps:

1. Select "Forgot your email or password?" under the login section on the upper right-hand side of our website.
2. Enter your email address and select the "Reset Password" button to have a temporary password delivered to the email address associated with your account.
3. Once you log in with your temporary password, you will be required to update that password immediately.

To update your bank account information, please email a copy or photo of the following document to us at support@cashnetusa.com or fax to 866.413.3888:

• Latest bank statement for new bank account displaying your name, bank account number, and bank routing number

If you know your customer or loan ID, please include them in your email — this will help us locate your account faster. Please make all information changes at least two business days before your loan payment date.

For your protection, please do not email or fax any debit card or bank information to our Collections Department. Please call us at 888.801.9078 if you would like to set up a payment via debit card or any other method.

We understand that sometimes life happens. We’re here to help. Contact us via phone or email at least two business days before your upcoming payment to see if you’re eligible for a payment arrangement.

The exact time you will be able to reapply and receive funds after you have paid off your loan depends on your state of residence. You will be able to reapply through your CashNetUSA account.

If you reapply and are approved, you will generally receive your funds once your previous loan payment has been successfully processed. You may be required to wait a few additional days if you reside in a state that mandates a cooling off period between your loans.

Please refer to the Rates & Terms page of your state for more information.

ACH (Automated Clearing House) is a form of electronic debit. When we present an ACH request to your bank, the bank will send us the specified amount of loan fees and/or principal that were outlined in your loan agreement. If the payment is returned because of insufficient funds, we may re-present the debit to your bank.

Visit this page to review our requirements for paying by check and to find the mailing address for our Payment Processing Center.

The Servicemembers Civil Relief Act (SCRA) provides certain protections and relief to eligible active duty servicemembers, their spouses and dependents. For example, if a debt was incurred by the servicemember, or jointly with the servicemember’s spouse, before the servicemember’s active duty military service, the servicemember is entitled to have the interest rate on the debt reduced to 6% during the period of active duty service.

You can read additional information on the SCRA here. If you are an active duty servicemember, or if you have questions regarding whether the SCRA applies to you or your loan, please contact our compliance department at escalations@cashnetusa.com.

CashNetUSA uses email to send you:

• Application status
• Repayment reminders and confirmations
• Promotions and more

These important account updates are why it’s essential you receive all email communications from CashNetUSA.

To ensure you receive important emails from CashNetUSA, please take a moment to add support@cashnetusa.com to your address book or your spam "good list" or "whitelist". This helps your email provider recognize CashNetUSA as a trusted email source. If you are still not receiving emails from CashNetUSA, please contact our Customer Service Team.

We use a variety of different technologies such as McAfee SECURE^TM to protect your data. Learn more at our Online Security Center.

For tips on keeping your personal information secure or identifying and responding to potential scams, visit our Online Security Center.