Frequently Asked Questions — Payday and CSO

• Most popular questions

  What if I need to extend my payment?

  Loan Extensions are granted at the discretion of CashNetUSA and are not available in all states. To see if you are eligible for an extension, go to the Rates & Terms page and select your home state from the map. To extend a loan, the fee for the original loan must first be paid on the due date. After paying the original loan fee, you will be contracted for an additional loan, for which you will be charged an additional fee. The length of the extension will be governed by your pay dates and the rules displayed on the Rates & Terms page for your state. The extension fee is calculated the same way as the original loan fee. Fees for loans and extensions are found on the Rates & Terms page for your state. If you qualify for a Loan Extension, you can request one by doing the following:

  • Login to your customer profile
  • Choose the “Request Extension” link
  • Verify that your next two pay dates are correct. If they are incorrect, click on the “Employment” link under “Profile Options” to update your pay dates. Then start the extension process over.
  • Enter any additional payment on the principal (this will reduce the fee on your extension) and enter any discount codes
  • Choose the end of loan action and additional principal payment you would like to occur on the extension’s due date
  • Review and digitally sign the new loan agreement

  *You can do this by 5:00 PM CST, 2 business days before the due date of your current loan. *You can also request an extension by calling or e-mailing our call center at (888) 801-9075 and support@cashnetusa.com, respectively.

  What are my payment options?

  We will send an email 1 - 2 days prior to your due date reminding you that your loan is coming due. Your payment options are:

  • Full payment - Your end of loan action is set to pay in full, extensions are all exhausted, or you request a pay in full via email, phone, or online chat
  • Refinance: Pay interest only - your end of loan action is set to extend, an extension was requested via our website, phone, email, or online chat
  • Refinance: Pay interest and part of the principal - Your end of loan action was set to extend and a partial payment was entered, an extension was requested and a partial payment was entered, or an extension was requested with a partial payment via email, phone, or online chat

• Other

  How do I know that my loan has been approved?

  You will receive an email notification once your loan has been approved. CashNetUSA reserves the right to make adjustments to your loan approval until the time you receive the funds in your bank account based on new information regarding your loan application.

  What if I have less-than-perfect credit?

  Less-than-perfect credit† will not prevent you from receiving a payday loan at CashNetUSA. Our friendly agents will work with you, even if you have already been turned down by other lenders.

  How do I update my bank information?

  To update your bank information, you must email us through the contact us form, use live support or call customer support at 888-801-9075 at least two business days BEFORE your loan is due.

  If you have already applied for your loan, you will need to fax in a copy of a voided check or bank statement or send in a picture of either of those for the new bank account. Our fax number is (866) 413-3888.

  How much can I receive?

  The amount of your loan depends on your state laws and personal circumstances. Go to Rates and Terms to see rules specific to your state. Your first CashNetUSA loan is based upon the information you provide in your membership application. After successful repayment of your payday loan, we may increase your loan amount on any future CashNetUSA loans.

  When will I receive my loan?

  Your application can be processed within 30 minutes, once it has been received.** When approved, you will generally receive your loan on the next business day.* We believe in guiding our customers at every step and once you receive the loan, we will help you to schedule you repayment dates so that you won't have to worry about bounced checks or missed deadlines.

  Why do I not receive emails from CashNetUSA?

  • CashNetUSA sends email notices when you apply for a loan, are approved for a loan, payment reminders, payment confirmations, responses to emails, and promotions. If you are not receiving any of these emails, please read below.
  • The intensity of SPAM has rendered email difficult to use. New e-mail filters implemented by ISP's and other technology service providers to curb the problem may stop you from receiving important emails from CashNetUSA.
  • As a CashNetUSA customer you depend on receiving emails from us to answer questions, receive password resets, discounts, etc. However,unless you add us to your address book (or your ISP whitelist), you may have trouble receiving e-mails from us. That's because new SPAM e-mail filters may incorrectly categorize messages from CashNetUSA.com as "unsolicited" and redirect them to a bulk, junk e-mail folder, or delete them entirely.
  • To ensure you receive important emails from CashNetUSA.com, please take a moment to add our e-mail address support@cashnetusa.com to your address book or to your SPAM "good" list or "whitelist". Doing so will help identify us as a company you recognize and expect emails from. Doing so also allows our messages to reach you in a quick and timely manner. Below are links to instructions on how to add CashNetUSA to your address book.
  • Yahoo Users
  • Gmail Users
  • Hotmail Users
  • AOL Users
  • Comcast Users

  When will my loan be due?

  Your due date will normally be due on your next payday that is between 8 and 25 days away. Each state has different rules and regulations. Go to Rates and Terms to see rules specific to your state.

  What if I want to make payments without agreeing to the ACH authorization portion of the loan contract?

  If you would like to make payments without agreeing to the ACH authorization portion of the contract, you can follow the procedures below:
  

  • Print our loan contract, cross out the ACH authorization agreement, and initial next to the section.
    
  • Provide us with a post-dated check for the amount of your loan, and a copy of the contract via mail, FedEx, or another delivery service.
    
  • We will be able to issue your loan once we receive the documentation.

  What if I want to send payment information to collections?

  For your protection, please do not email or fax any credit card information in to our Collections Department. Please call us at 888.801.9078 if you would like to set up a credit card payment.

• Payment options

  What if I want to pay early?

  Contact us if you want to pay your loan off early. If you pay off early, you may be entitled to a refund of part of your loan fee.

  What if I can't repay my loan on the due date?

  If you can't repay the full amount of your loan on the due date, you may be able to request a loan extension by logging into your member account.

  What is the loan fee?

  The loan fee is specific to your state of residence, click here to see the rules that apply to you. If you have received a discount code, you will receive appropriate discount off the fee. Provide the discount code when you fill out your loan application.

  What if I don't have the money in my bank account to satisfy the loan or extension?

  You must contact us immediately to set up payment arrangements. If your debit comes back for any reason from the bank, we will initiate collection procedures immediately and you will be unable to ever receive future loans from us.

  What does end of loan action mean?

  The end of loan action is the chosen action that occurs when your loan comes due. It is initially set by you when you apply for a loan.

  • To change your End of Loan Action, you can log into your profile, click on "loan history", click on the "loan details" link, and click on the "End of Loan Action" dropdown box and select the action you would like to occur. You can change the End of Loan Action up to the business day before your due date.
  • If loan extensions are available and the end of loan action is set to extend, the loan will extend on the due date, extension fees will be deducted and the loan principal plus a new fee will carry to the new due date. Once extensions are exhausted, loans will be paid in full.
  • If the end of loan action is set to pay in full, the loan will be paid in full on the due date. Even if the end of loan action is set to pay in full, customers may log into their account and request an extension.

  Can I revoke my ACH payment?

  No. The ACH Authorization can only be revoked AFTER we have received payment in full of the amount owed. Because our advances are single payment advances (that is, we advance a sum of money that is to be repaid in a lump sum), we are permitted to require ACH repayment in accordance with the federal Electronic Funds Transfer Act ("EFTA").
  Under The EFTA, a lender cannot require a consumer to repay a loan by means of preauthorized electronic funds transfers as a condition to approving the consumer’s loan. The term “preauthorized electronic funds transfer” is narrowly defined by the EFTA to mean “an electronic funds transfer authorized to recur at substantially regular intervals.” As explained by the Federal Reserve Staff in its official commentary to the EFTA, “Creditors may not require repayment of loans by electronic means on a preauthorized, recurring basis.” 12 C.F.R. 205, Supplement I – Official Staff Commentary, at 10(e) (1) (Loan Payments). As a one-time payment, the repayment of a CashNetUSA advance is not encompassed by the EFTA’s definition of “preauthorized electronic funds transfer,” and is therefore permitted under the EFTA.

  How does an ACH payment operate?

  The single-payment ACH Authorization used by CashNetUSA behaves the same as a paper check. Once presented to your bank for payment of the loan, it will send the specified amount of loan fees and/or principal, (depending on if the loan is paid-in-full or extended on the due date) to CashNetUSA to satisfy the loan agreement. If the payment is returned for reason of insufficient funds, CashNetUSA can and will re-present the ACH Authorization to your bank.

  When I pay off a loan, how soon can I receive another loan?

  It normally takes 2 business days for your payment to clear to the bank. Once the payment clears, we can issue you another loan. The new loan will fund to your bank account the business day after payment clears. Example: Your due date is Friday. Your full payment comes out on that date. The payment will clear on Tuesday and your new loan will fund to your account on Wednesday.

• State specific

  I am an Oklahoma customer and the due date on my contract is the day before my pay date. When will the funds come out of my account?

  The payment will come out of your bank account on the first business day after your due date.

  I am a Florida customer and wanted to know what is a cooling off period?

  When FL customers take a loan, state regulations require a cooling off period of 24 hours before another loan is issued. The 24 hour period starts from the time the previous loan payment clears our bank. This means that, on average, you will be eligible to receive a new loan 5 business days after the due date of your previous loan.

  As an Oklahoma customer, what is the maximum amount I can have out?

  Per state regulations, a customer is limited to a maximum of $500 at a time.

  As an Oklahoma customer, what is the maximum amount of loans I can have out at a time?

  Per state regulations, Oklahoma customers can have a maximum of 2 outstanding loans statewide.

  As an Alabama customer, what is the maximum amount of loans I can have out at a time?

  There is not a limit on how many loans you can have outstanding, but per state regulations the total amount cannot exceed $500.

  As an Illinois customer, what is the maximum amount of loans I can have out at a time?

  Per state regulations, Illinois customers can have a maximum of 2 outstanding loans statewide.

  I am an Illinois customer and wanted to know what is a cooling off period?

  The 'cooling-off' period will be instituted after your loan is paid in full if you have had 2 previous consecutive loans outstanding in the last 45 days. Consecutive loans are separated by 7 or less days. You will not be allowed to contract for a new loan during this period.

  As an Alabama customer, what is the maximum amount I can have out?

  Per state regulations, a customer is limited to a maximum of $500 at a time.

  As at Utah customer, how can I rescind (cancel) my loan?

  You may rescind future payment obligations under this Loan Agreement, without cost or finance charges, no later than 5:00 p.m. Mountain Time of the next business day immediately following the Disbursement Date (“Rescission Deadline”). To rescind future payment obligations on this loan, you must inform us in writing, by or before the Rescission Deadline, either by email to support@cashnetusa.com or by fax to (866) 413-3888, that you want to cancel the future payment obligations on this loan and that you authorize us to effect a debit entry to Your Account for the principal amount of the Loan Agreement.

  I am a Florida customer and the due date on my contract is the day before my pay date. When will the funds come out of my account?

  The payment will come out of your bank account on the first business day after your due date.

• Updating information

  How do I update my customer profile?

  Log in to your member account by typing in your email and password. Once you are logged in, click on the corresponding link under "profile options" in the "manage your account" section, make the change and click "update".

  How do I change my password or reset my password?

  • To update your password, log in to your member account by typing in your email and password. Once there, click on the "change password" link and type in a new password and click the "submit" button to save your new password. You can now access the site with your new password.
  • To reset your password, click on the "Forgot Password" button under the customer login section. On the next page enter your email address and click the "Send email" button. A new password will be delivered to your email address. Once you log in with your new password you will be required to update that password to something familiar to you. You must update your password to continue.