Frequently Asked Questions

• General

  Can I apply if I have less-than-perfect credit?

  Yes. Less-than-perfect credit^† will not necessarily prevent you from qualifying for a CashNetUSA product. Even if you have been turned down by other lenders in the past, we may be able to provide you with a convenient credit option that fits your needs.

  How do I know that I have been approved?

  You will receive an email notification once your application has been approved. CashNetUSA reserves the right to make adjustments to your approval until the time you receive the funds in your bank account based on new information regarding your application.

  When will I receive my funds?

  If your application is approved by 9pm CT Monday through Thursday, you will generally receive your funds by the next business day.* If your application is approved between 9pm CT Thursday and 7pm CT Sunday, you will receive your funds on Monday, unless it is a bank holiday.

  The exact time of funding depends on when your bank will post ACH (Automated Clearing House) credits to your bank account. If you expect to receive funds on a certain day, but do not see the funds in your bank account, you should contact your bank's ACH department. They should be able to tell you when the funds will become available. View our Loan Funding Schedule for more information on funding times.

  How do I update my customer profile?

  To update your personal information, follow these steps:

  1. Log into your online account
  2. Under MANAGE YOUR ACCOUNT, select the link for the information you would like to update
  3. Make desired changes and click SAVE CHANGES

  For any other questions about changing your account information, please contact our Customer Service Team via phone at 888.801.9075 or email at support@cashnetusa.com.

  How do I change my password?

  To update your password, follow these steps:

  1. Log into your online account
  2. Under MANAGE YOUR ACCOUNT, select the CHANGE PASSWORD link
  3. Type in a new password and save. You can now access the site with your new password.

  What if I forgot my password?

  To reset your password, follow these steps:

  1. Select the FORGOT PASSWORD link under the customer login section on the upper right hand side of our website
  2. Enter your email address and click SEND MY PASSWORD to have a temporary password delivered to your email address
  3. Once you log in with your new password, you will be required to update that password to something familiar to you. You must update your password to continue.

  How do I update my bank information?

  To update your bank information, you should contact our Customer Service Team via email at support@cashnetusa.com, phone at 888.801.9075 or by clicking the Live Chat button. Please make all information changes at least two business days before your loan is due.

  If you have already applied for your loan, you will need to fax in a copy or photo of a voided check or bank statement for the new bank account to 866.413.3888. If you are supplying a photo of your voided check or bank statement, please note that the picture must be in the standard PDF or JPG formats in order for us to access it. Also, please note if you are submitting a voided check, please do not submit Starter Checks, as we do not accept these as valid proof of bank information.

  How do I provide payment information to the Collections Department?

  For your protection, please do not email or fax any credit card or bank information to our Collections Department. Please call us at 888.801.9078 if you would like to set up a payment via credit card or any other method.

  Do I need to fax or email any documents?

  There are some instances where proof-of-income is required prior to your application being approved, including:

  1. If you receive alimony
  2. If you receive disability benefits
  3. If you receive social security benefits
  4. If you are self-employed
  5. If you reside in IL, MT, NM, NV or WA

  Proof-of-income may include a government benefits award letter of a recent bank statement displaying regular deposits. Please review our Rates and Terms page for more information about regulations in your state.

  What if I don't have the money in my bank account to satisfy my upcoming payment?

  You must contact us immediately to set up payment arrangements. If your debit is returned unpaid from the bank for any reason, we will initiate collection procedures immediately.

  When I make a repayment, how soon can I receive another loan?

  This depends on your product and the laws of your state of residence. Please refer to the Rates and Terms page of your state for more information.

  What is an ACH payment and how does it work?

  ACH stands for Automated Clearing House and is a form of electronic debit, which behaves much the same as a paper check. When we present an ACH request to your bank, it will send the specified amount of loan fees and/or principal to CashNetUSA that were outlined in your loan agreement. If the payment is returned for reason of insufficient funds, CashNetUSA can and will re-present the ACH Authorization to your bank.

  Why do I not receive emails from CashNetUSA?

  CashNetUSA uses email to keep you informed of your approval, repayment reminders and confirmation, promotions and more. This makes it very important that you receive all email communication from CashNetUSA concerning your account.

  To ensure you receive important emails from CashNetUSA, please take a moment to add our email address support@cashnetusa.com to your address book or to your SPAM "good list" or "whitelist". This helps your email provider recognize CashNetUSA as a trusted email source. Instructions for most popular email providers are listed below. If you are still not receiving emails from CashNetUSA, please contact our Customer Service Team.

  • Yahoo
  • Gmail
  • Hotmail
  • AOL
  • Comcast

• Payday Loan

  What is a payday loan?

  A payday loan is a short-term, small-principal loan and is usually repaid upon your next payday, although some states allow loan extensions. Loan rates and terms vary by state. Please visit our Rates and Terms page to see rules specific to your state.

  How much money can I receive?

  Your first CashNetUSA loan is based upon the information you provide in your original application and the laws of your state. After successful loan repayment, we may increase your loan amount on future loans. Please visit our Rates and Terms page to see rules specific to your state.

  What is the loan fee?

  The loan fee is the fee we charge you for borrowing a loan and is specific to your state of residence. Please visit our Rates and Terms page to see rules specific to your state. If you have a promo code, please enter it when requesting your loan to receive the discount off the fee.

  When will my loan be due?

  Your due date will normally fall on your next pay date, which is between eight and 35 days away. Each state has different rule s and regulations. Please visit our Rates and Terms page to see rules specific to your state.

  What if I want to repay my loan early?

  Contact our Customer Service Team if you want to repay your loan early. If you repay early, you may be refunded part of your loan fee.

  What if I can't repay my loan on the due date?

  If you can't repay the full amount of your loan on the due date, you may have the option (based on your state) to request a loan extension. Please visit our Rates and Terms page to see rules specific to your state. To request an extension, simply log into your online account and click the 'Extend My Loan' button which will be enabled once an extension request is available. This will typically occur once your loan has been funded or your current extension has taken effect.

  If extensions are not allowed in your state and you still cannot make your loan payment, you must contact us immediately to set up payment arrangements. If your debit is returned unpaid from the bank for any reason, we will initiate collection procedures immediately.

  When can I request an extension?

  You may request an extension by logging into your online account once your loan has been funded or your current extension has taken effect.

  How do I extend my loan payment?

  Loan extensions are available in a number of states. To see if extensions are allow in your state, visit our Rates and Terms page or log into your online account. When extending your loan, you will pay your initial loan fee on the original due date, while extending your loan principal, plus an additional extension fee, to a later date. You must request an extension at least two business days before your original due date.

  To request an extension, follow these steps:

  1. Log into your online account
  2. Read your ACH agreement
  3. Click the 'Extend My Loan' button on your account home page
  4. Optional: Enter any additional payment on the principal (this will reduce the fee on your extension) and any Promo Code you may have by clicking the 'Add A Partial Payment or Coupon' link
  5. Your extension process is complete.

  To request an extension as a LA, NV or RI resident, follow these steps:

  1. Log into your online account
  2. Click the 'Extend My Loan' button on your account home page
  3. Optional: Enter any additional payment on the principal (this will reduce the fee on your extension) and any Promo Code you may have by clicking the 'Add A Partial Payment or Coupon' link
  4. Review and electronically sign the new loan agreement and your extension process is complete.

  What if I want to make payments without agreeing to the ACH authorization portion of the loan contract?

  If you would like to make payments without agreeing to the ACH authorization portion of the contract, you can follow the procedures below:

  1. Print out the loan contract, cross out the ACH authorization agreement and initial next to the section
  2. Provide us with a post-dated check (using the date of your next payday) for the amount of your total payment, including principal and fees, and a copy of the contract via mail, FedEx, or another delivery service
  3. We will confirm the issuing of your loan once we receive these documents

  Can I revoke my ACH payment?

  No. The ACH Authorization can only be revoked after we have received payment in full of the amount owed.

• Installment Loan

  What is an installment loan?

  An installment loan is a medium-term loan, usually of a higher principal amount than a payday loan, which is repaid gradually in scheduled payments over several months. A CashNetUSA installment loan may also be repaid early at any time without any prepayment charges. Installment loans are only available in certain states. Please visit our Rates and Terms page to learn about availability.

  How much money can I receive?

  Our installment loan customers typically qualify for higher loan amounts than our payday loan customers. The amount of your loan depends on your state laws and the information provided in your online loan application. After successful loan repayment, we may increase your loan amount on future loans. Please visit our Rates and Terms page to see rules specific to your state.

  What time will the funds be in my bank account?

  If your application is approved by 9pm CT Monday – Thursday, you will generally receive your funds by the next business day.* If your application is approved between 9pm CT Thursday and 7pm CT Sunday, you will generally receive funds on Monday (unless Monday is a bank holiday).

  The exact time of funding depends on when your bank will post ACH (Automated Clearing House) credits to your bank account. If you expect to receive funds on a certain day, but do not see the funds in your bank account, you should contact your bank's ACH department. They should be able to tell you when the funds will become available. View our Rates and Terms for more information on funding times.

  How do installment rebates work?

  If you are an installment customer and use a promo code, it will be applied as a rebate on on the first two installment payments but will not exceed the actual amount of interest paid. The promo code works as a percentage off of the first two installment payments on a loan as shown in the example below. Following the full successful repayment of your loan, the rebate will usually be credited back into your bank account via ACH within 72 hours.

  Example: If you have a 20% promo code and are applying it as a rebate on an installment loan that has five installments, the value of the rebate would be equal to $40.

  (.20 x 100) + (.20 x 100) = $40

  Customer Amortization Schedule

  Payment Amount	Payment Number	Rebate Amount
  $100	First	$20
  $100	Second	$20
  $100	Third	$0
  $100	Fourth	$0
  $100	Fifth	$0

  What are my repayment options?

  Installment loans provide you with the following repayment options:

  Installment Payments

  You may pay back your loan principal plus accrued interest in a number of scheduled payments made over several months

  Full Payment

  You may pay back your loan in full at any time without any prepayment charges

  Early or Partial Payment

  You may make an early or partial principal payment on your installment loan at any time with no prepayment penalties

  How do early or partial payments affect my loan?

  By making payments prior to your due dates (early payments), you may be able to repay you loan in a shorter timeframe, affecting your repayment schedule in the following ways:

  Early payments will be credited to your upcoming installment(s). Any partial early payment will be applied to your current or upcoming scheduled installment payment. Early payments, which equal a scheduled installment, will satisfy the upcoming installment. Excess payments received on a scheduled installment due date will be credited to your loan principal at the time made and not credited to upcoming installments. Therefore, the next installment must be paid as scheduled. Early payments may reduce one or more of the following:

  • The total amount of interest you are scheduled to pay under your loan agreement
  • The number of payments you must make
  • The amount of your final payment

• Credit Service Organization (CSO) Loan

  What is a CSO loan?

  A CSO loan is a short-term loan, much like our traditional payday loans, which is provided by one of our licensed lending partners and is repaid upon your next payday. As a Credit Services Organization (CSO), CashNetUSA will attempt to arrange a loan between you and a third-party lender and service that loan once it is issued.

  How much money can I receive?

  Generally, our customers qualify for loans from $100 - $1,500.^‡ Your loan amount is based upon the information you provide in your original loan application and the laws of your state. Visit our Rates and Terms page for more information.

  What are my repayment options?

  Loan repayment options for CSO loans include:

  Pay in Full

  the loan fee and principal will be due on the stated due date

  Extend

  the loan fee will be due and the loan principal, plus an additional extension fee, will be extended until a later date

  Partial Payment

  the loan fee and a selected portion of the principal will be due and the remaining loan principal, plus an additional extension fee, will be extended until a later date

  Please see our Rates and Terms page for more information about extensions and repayment options.

  What documents are required to complete my loan application?

  Any documentation required depends on the laws of your state. In general, you will need to review and complete the following documents as part of your online loan application:

  • Disclosure Statement
  • Credit Services Agreement
  • Lender Note
  • Voucher

  Please see our Rates and Terms page for more information about these requirements.

• Installment-Payday Loan

  What is an installment-payday loan?

  An installment-payday loan is medium-term loan that is paid back through a series of manageable payments. These payments are typically made on each payday over 6 months. Please visit our Rates and Terms page to view loan rates and terms.

  How much money can I receive?

  The amount you’re approved for is based upon the information you provide in your original application. Fees apply. Please visit our Rates and Terms page to view loan rates and terms.

  What is the loan fee?

  The loan fee is the fee we charge you for borrowing a loan and is specific to your state of residence. Please visit our Rates and Terms page to see rules specific to your state. If you have a promo code, please enter it when requesting your loan to receive the discount off the fee.

  What are my repayment options?

  Installment-payday loans provide you with the following repayment options:

  Installment Payments

  You may pay back your loan principal plus accrued fees through a number of scheduled payments made over 6 months.

  Full Payment

  You may pay back your loan in full at any time without any prepayment charges.

  Early or Partial Payment

  You may make an early or partial principal payment on your loan at any time with no prepayment penalties.

• Line of Credit

  How does a line of credit work?

  1. Apply only once online. It only takes a few minutes to apply and less-than-perfect credit will not keep you from qualifying for this convenient credit product.^†
  2. Request advances at any time. Once your application is approved and the Line of Credit Agreement is executed, you can just log into your online account and request as much as you need up to your available credit limit. You can request advances as many times as you want, as long as you have available credit.
  3. Funds will be deposited directly into your checking account typically by the next business day.*

  What do I need to know about a line of credit?

  Credit Limit

  After applying for a line of credit, subject to approval, you will be advised about the credit limit that has been approved for you. Your credit limit may increase with a successful repayment history.

  Available Credit

  This is the amount you have available to request from your line of credit (credit limit minus principal outstanding). As advances are requested, your available credit decreases, and as principal payments are made, your available credit increases.

  Account Balance

  This is the total outstanding amount of advanced credit, including interest and fees accrued during the current billing cycle.

  Principal

  This is the amount you have borrowed from your line of credit, not including fees or interest.

  Advances

  These are the amounts you borrow (minimum $50 up to your credit limit), either online or over the phone. Funds will be deposited directly into your checking account typically by the next business day.*

  Billing Cycle

  This is the period of time between statements, which varies depending on your pay dates. Your billing cycle may be bi-weekly, semi-monthly or monthly.

  What time will the funds be in my bank account?

  If you request an advance and its approved by 9pm CT Monday – Thursday, you will generally receive your funds by the next business day.* If your advance is approved after 9pm CT on Thursday but before 7pm CT on Sunday, you will receive funds on Monday (unless Monday is a bank holiday). The exact time of funding depends on when your bank will post ACH (Automated Clearing House) credits to your bank account. Please note that when requesting your first advance, funding will be delayed until you confirm your email address. This confirmation request will only be applied to your first advance requested — all future advances will not require an email address confirmation. If you expect to receive funds on a certain day, but do not see the funds in your bank account, you should contact your bank’s ACH department. They should be able to tell you when the funds will become available. View our Line of Credit Advance Schedule for more information on funding times.

  What are my repayment options?

  You may choose to make one or more of the following repayment options during any billing cycle:

  Minimum Payment

  Each billing cycle, you must pay all interest accrued at the end of the prior billing period, plus a percentage of the total of (i) the principal balance, (ii) the total balance of cash advance fees and (iii) any late fees. This will be automatically deducted from your bank account on the due date if you choose the electronic payment method.

  Additional Payments

  You may make payments in addition to your minimum, in any amount and at any time, by logging into your online account or calling 888.627.6463. Repaying your account balance early can reduce your interest.

  Pay in Full

  You may pay your account balance in full at any time without any prepayment penalties. Paying your balance in full will reduce your interest and reinstate your full available credit.