Welcome to the CashNetUSA Careers Page

CashNetUSA is a leading online consumer lending company. CashNetUSA has experienced phenomenal growth since its inception and has accumulated exceptional knowledge and experience to professionally and effectively satisfy the needs of customers. Our mission is to become the premier financial services provider by delivering the most reliable, trustworthy, convenient, and quick solutions to our customers. CashNetUSA's core values emphasize "customer first" focus, ethics, compliance, innovation, talent development, and change advocacy.

The Company was founded in May 2004 by a dynamic management team with roots in Silicon Valley and Wall Street and has grown at a tremendous pace since inception. CashNetUSA currently provides short-term consumer financing solutions in over 27 states and continues to experience tremendous growth and profitability. We feel that we are the operational and technical leader of the online short-term lending industry and that we are in a great position to capitalize on our market position. With over 500,000 loans written to date, our loyal customers can certainly attest that we truly are standing behind our mission.

As of Sept. 18th 2006, CashNetUSA is a subsidiary of Cash America International. Cash America is a provider of specialty financial services to individuals in the United States with over 800 total locations. Cash America is the largest provider of secured non-recourse loans to individuals, commonly referred to as pawn loans, through 467 locations in 21 states under the brand names Cash America Pawn and SuperPawn. The Company also offers short-term cash advances in many of its locations including 291 locations that offer this service under the brand names Cash America Payday Advance and Cashland.

CashNetUSA offers an entrepreneurial environment and is a wonderful opportunity for growth and career advancement for talented professionals. We offer all our coworkers competitive compensation and a robust benefits program. The company is always searching for talented individuals. Our current job openings are listed below:

• IT Compliance and Security Analyst

• Reports to: Director of Product Management
  Department: Product Management
  Location: Chicago, IL

  Essential Function:
  Compliance Responsibilities Summary:
  Your daily compliance work will revolve primarily around the planning, assessment and remediation of management’s internal controls in accordance with Section 404 of the Sarbanes-Oxley Act and Payment Card Industry Data Security Standard. You will also serve as a Subject-Matter Expert in the areas of change management, logical access provisioning, software development compliance, and other information technology core competencies identified as critical to IT Compliance objectives. You are responsible for the management of Sox and PCI self-assessment in efforts to monitor and report design and operating effectiveness of all SOX and PCI controls.
  
  Security Responsibilities Summary:
  Your daily security work will include security consulting, security incident response, and supporting core information security systems. You will work directly with the business and IT to define requirements that enforce policy and control the flow of information. Working closely with IT Operations you will see your engineered solutions implemented into production delivering optimal services for the Business.
  
  Review and respond to vulnerability reports mitigate risk to the business. Investigate and identify false positives and work with vendors to fix the issue(s).
  
  Classify severity of vulnerabilities based on potential business impact and loss of information. Work with the Program Management Office to expedite changes into production.

   

  Required Qualifications:
  Basic Qualifications
  • Bachelor’s degree or equivalent combination of education and experience
  • Bachelor’s degree in computer science or related field preferred
  • Flexible and motivated
  • Ability to translate business & compliance requirements into technology requirements
  • Project Management skills
  • Ability to create and accurately report status of projects
  • Strong teamwork and collaboration skills
  • Strong oral and written communication skills
  • Takes ownership of issues as they arise and prioritizes accordingly
  Specific Qualifications
  • Experience of developing compliance policies and procedure
  • Experience of developing security procedures and controls
  • Knowledge of business process monitoring
  • Understanding of Linux / Unix
  • Working knowledge of :
  • Firewalls
  • Intrusion detection systems (IDS)
  • Intrusion Prevention System (IPS)
  • AntiVirus Security
  • Experience in computer security incident response
  • Assess, document, and regularly reporting the effectiveness of IT controls
  • Maintain IT Compliance library to include: IT procedures, policies, standards process summaries, etc; ensure IT Compliance library is regularly reviewed and up to date;
  • Lead the SOX IT audit process;
  • Run the PCI IT audit process
  • Work with management to suggest and track appropriate remediation actions from SOX and PCI audits
  • Create and maintain compliance scorecards;
  • Drive efficiencies and maintain IT SOX awareness:
  • Section 404 and PCI rules and help adjust scope as necessary;
  • Assist in the implementation and on-going management of Compliance Management automation tools
  • Continuously work to enhance audit processes to become more efficient and effective;
  • Serve as an internal consult to the end business on IT Compliance inquries;
  Differentiating Qualifications
  • A solid understanding of perimeter and internal security monitoring
  • Experience of profiling network traffic to detect possible intrusions from inside or outside networks
  • Ability to conduct vulnerability testing and analysis of computers and networks
  • Knowledge of TCP/IP, networking design, routing architectures, network security systems and protocols
  • Proficient in Unix shell scripting (SH/BASH) and associated tools (AWK/SED/EGREP)
  • Familiarity with hardware (Cisco ASA/PIX) and software (iptables) firewalls
  
  
  

  
  

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• Customer Service Representatives

• Our Customer Service Representatives answer calls from our customers, making sure their experience with us is a positive one. You’ll take inbound calls and respond to general customer inquiries and requests. You’ll enjoy an excellent salary, competitive monthly cash bonus program, family oriented benefits such as emergency backup childcare, and a sense of satisfaction and recognition for a job well done, which is hard to find anywhere else. All shifts are available with differential pay for non-standard work.
  
  Essential Functions:
  • Answer all inbound calls from customers
  • Project a professional company image through phone interaction
  • Provide customers with product and service information
  • Follow-up on customer requests via phone and email
  • Identify, research, and resolve customer issues using the computer system
  • Provide loan extensions and process loan payments according to company guidelines
  • Communicate with customers in real time via live chat program
  • Recognize, document and alert the supervisor of trends in customer calls
  • Recommend process improvements
  • Adhere to all company policies, procedures, and practices. Perform other functions as assigned by management
  
  Qualifications:
  • Professional verbal and written communication and interpersonal skills
  • Experience dealing with customer complaints
  • Flexibility and ability to quickly adapt to change
  • Must be able to work independently as well as contribute to the overall success of the
  team
  • Computer literate with the ability to learn customer service software applications.
  • Basic reading, writing and arithmetic skills required.
  • Must possess high school diploma or equivalent.
  
  Must have access to reliable transportation and be available to work evening hours and some weekends.
  
  

  
  

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• Loan Processing Representative

• Our Loan Processing Representatives help our customers through the loan preparation process. You’ll take inbound or make outbound calls and benefit from following proven loan processing procedures. You’ll enjoy an excellent salary, competitive monthly cash bonus program, family oriented benefits such as emergency backup childcare, and a sense of satisfaction and recognition for a job well done which is hard to find anywhere else. All shifts are available with differential pay for non-standard work hours.
  
  Essential Functions:
  • Process loan application submitted via company website
  • Verify loan applicant information according to company guidelines
  • Issue loans according to company guidelines
  • Adhere to all company policies, procedures, and practices
  • Perform other functions as assigned by management
  
  
  Qualifications:
  • Previous Loan processing experience
  • High School diploma or GED
  • Excellent communication and interpersonal skills
  • Friendly, professional and persuasive presence
  • Must be able to work independently as well as contribute to the overall success of the team
  • Basic computer skills required (data entry, internet)
  
  
  Must have access to reliable transportation and be available to work evening hours and some weekends.

  
  

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• Internships- Undergraduate and MBA's

• Thank you for your interest in CashNetUSA. We have several internships available in various departments for bright, motivated, and responsible students who are looking for internships in the following fields: business, marketing, financial, or technical. If you are interested in applying for an internship please forward your resume and state your area(s) of interest to recruiting@cashnetusa.com

  
  

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• Senior System Administrator

• Location: Chicago, IL

   

  Essential Functions:
  
  • Candidate will be working with team of developers and administrators guiding
  and building supporting infrastructure for complex web based applications
  • Candidate will be involved in setting architectural direction and be responsible for implementing parts of the system
  • Lead projects independently and work with other members of the team to ensure its success
  • Establish a track record of leading projects, directing other team members on the projects and keeping projects on track
  • Implement server farm best practices such as security, OS patching, networking, code deployment and configuration management
  • Recognize and recommend new equipment to solve needs and to perform the necessary stress testing of the recommended equipment
  • Analyze, recommend, and implement configuration and hardware changes
  • Plan, manage, and execute large scale projects
  • Troubleshoot, diagnose complex problems and to provide potential recommendations for resolution of issues
  • Provide mentoring for other team members
  • Support complex web-based applications
  • Maintain a web farm in dot-com setting
  • Provide tier 2 support to Operations
  
  Required Qualifications:
  
  • Experience with high availability and load environments with large data volumes at multiple locations
  • Experience implementing and maintaining managed production environments
  • Good understanding of networking including routing, VLAN, VPNs, etc.
  • Experience with web development technologies and tools
  • Supporting a large number of users in multiple locations a plus
  • Good working knowledge of SQL a must
  • PostgreSQL or other ‘real’ database experiences a major plus
  • Established track of team leadership on projects
  • Strong scripting in languages such as bash, Perl, Ruby
  • Wizard at Unix shell scripting and expert at Unix command line
  • Good understanding of inner workings of Microsoft operating systems, including techniques of remote administration and scripting
  • 5+ years Linux system administration experience is required
  • Experience with OpenLDAP, Samba, Postfix, Radius and related tools a plus
  • Experience with Asterisk PBX or exposure to phone technologies a plus
  • Good verbal and written communication skills are important
  • Bachelors degree in Computer Science or equivalent
  • 5+ years of UNIX system administration
  • Demonstrated leadership and mentoring skills
  • Experience with virtualization such as xen/vmware
  
  Environment:
  PostgreSQL 8 database on Linux – Debian/Ubuntu/ RedHat
  Ruby/Rails web applications
  
  
  

  
  

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• UI Designer / Front-end Developer
• • Reports to: Development Manager
    
  • Department: RESEARCH & DEVELOPMENT
  • Location: Chicago, IL

  
  We are looking for a top-quality developer who is passionate about design and the user experience:
  A designer who develops – A developer who designs
  
  We subscribe to a notion that great programmers are 300 times more productive then average programmers. We surround ourselves with only the most talented of individuals. This person will be part of the development team; designing and implementing user interfaces for open-source and proprietary web applications.
  
  Essential Function:
  • Writing front-end code in Ruby, Semantic XHTML, CSS, and JavaScript.
  • To identify, create, and implement radiant/functional UI design.
  • Implement new features and optimize existing ones.
  • Understanding of browser compatibility issues that currently exist on the web today.
  
  Required Qualifications:
  • Fluent in Web Standards for XHTML, CSS, and DOM-Scripting is required.
  • Experience with Adobe Photoshop and Illustrator is required.
  • Development in Ruby on Rails and/or other Open Source technologies preferred.
  Given that Ruby on Rails is rather new, extensive experience developing web applications in other languages can be substituted as long as a strong desire to work in Ruby exists.
  • Experience with Linux/Unix is required.
  • Up to date knowledge of Semantic markup, progressive enhancement, graceful degradation, and web accessibility.
  • Proof of relevant experience; portfolios, web page links, work examples are strongly encouraged.
  • Degree in Computer Science, Engineering, or equivalent experience.
  

  
  

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• Lead System Administrator

• Reports to: Manager of IT Operations
  
  Department: IT Operations
  
  Location: Chicago, IL

   

  Responsibilities:
  • Lead a team of Jr. System Administrators/Application Support personnel guiding and mentoring them to ensure prompt and accurate resolution of most problems escalated through Helpdesk
  • Train junior staff as well as set direction and implement processes for 2nd tier escalations of IT Operations teams
  • Lead projects independently and work with other IT members to ensure their success
  • Lead daily operations and support activities of the Systems & Application Support teams
  • Guide and assist team members to keep projects on track
  • Implement best practices such as security, OS patching, networking, code deployment and configuration management
  • Analyze, recommend, and implement configuration and hardware changes
  • Troubleshoot, diagnose complex problems and provide potential recommendations for resolution of issues
  • Support complex web-based applications as well as internal IT systems
  Qualifications:
  • Experience implementing and maintaining managed production environments
  • Good understanding of networking including routing, VLAN, VPNs, etc.
  • Experience with web development technologies and tools
  • Supporting a large number of users in multiple locations a plus
  • Established track of team leadership on projects
  • Scripting in languages such as bash, Perl, Ruby
  • Wizard at Unix shell scripting and expert at Unix command line
  • Good understanding of inner workings of Microsoft operating systems, including techniques of remote administration and scripting
  • Experience with Linux or flavors of Unix from perspective of system administration in production environment are required
  • Experience with LDAP, Samba, Postfix, and related tools a plus
  • Experience with high availability and load environments with large data volumes at multiple locations a plus
  • Experience with Asterisk PBX or exposure to phone technologies a plus
  • Good working knowledge of SQL a plus
  • PostgreSQL or other ‘real’ database experiences a major plus
  • Good verbal and written communication skills are important
  • Bachelors degree in Computer Science or equivalent
  • 5+ years of UNIX system administration
  
  Environment:
  
  PostgreSQL 8 database on Linux – Debian/Ubuntu
  Ruby/Rails web applications
  

  
  

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• Application Support Technicians

• Our AST representatives work hard to turn potential leads into customers. This job requires the knack for selling our company to potential customers. You’ll enjoy an excellent salary, competitive monthly cash bonus program, family oriented benefits such as emergency backup childcare, and a sense of satisfaction and recognition for a job well done, which is hard to find anywhere else. All shifts are available with differential pay for non-standard work.
  
  Essential Functions:
  • Contact potential customers who have registered on company website but have not completed a loan application
  • Convert leads into completed loan applications according to company guidelines
  • Adhere to all company policies, procedures, and practices. Perform other functions as assigned by management
  
  Qualifications:
  • Telemarketing or phone sales skills
  • Professional communication and interpersonal skills
  • Flexibility and ability to quickly adapt to change
  • Must be able to work independently as well as contribute to the overall success of the team
  • Basic computer skills required (data entry, internet)
  
  Must have access to reliable transportation and be available to work evening hours and some weekends.

  
  

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• Product Management Associate

• Reports to: Director of Product Management
  Location: Chicago, IL

  Responsibilities:
  • Craft creative and technically sound solutions in response to market demands
  • Lead internal cross-functional teams to deploy complex projects quickly and effectively
  • Apply quantitative analytical techniques to unstructured business situations and communicate the results to a diverse audience
  • Translate market demand and business goals into new product offerings
  • Create and lead strategic ventures to enter new global markets
  • Define product vision and strategy; coordinate technology team to develop and launch
  • Perform risk analyses of new products and partnerships, and prioritize projects accordingly
  • Identify and mitigate risks early in the product life cycle to ensure product profitability
  • Develop functional specifications for system enhancements
  • Use technical skills and business savvy to facilitate implementation of new products and features
  • Create financial models of new products and markets in order to make strategic business decisions
  
  Qualifications:
  • Undergraduate degree from a top-tier school with a minimum 3.5 GPA
  • 2-4 years experience in finance, technology, or consulting
  • Minimum 1 year experience as product manager, business analyst or program manager (or rotation within a corporate management program)
  • Experience with quantitative and technical analytical techniques
  • Background in computer science or software development
  • Familiarity with relational databases and SQL
  • Excellent written and oral communication skills
  • Demonstrated leadership experience
  • Demonstrated ability to manage multiple competing projects in a fast-paced environment through strategic planning, prioritization, and task delegation
  

  
  

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• Senior Associate, Product Management, PPC

• Reports to: P&L Leader PPC

  Department: Processing

  Location: Chicago, IL

  Position Summary:
  Responsible for the effective daily management of approved projects tasked for development and/or implementation. This task may include the integration of any new credit, development of new or modified lending platform, web or IVR functionality, PCI validation and review. This position deals with internal and external resources and keeps operational management and participating third party partners and vendors informed of project progress and issues. Responsible for maintaining accurate daily project plans and communicating with allocated IT resources to ensure the cost effective and timely delivery of projects. Requires a minimum of 5 years project management experience in an IT environment with at least 3 years of banking, payments or credit card industry experience.
  General Duties and Responsibilities:
  1. Directly responsible for daily oversight of assigned projects and reporting on progress against the approved plan.
  2. Develops final Scope of Work documentation for all assigned IT projects.
  3. Develops and maintains project plans.
  4. Acts as the principal IT and operational liaison for assigned projects and their associated internal and/or external participants including any financial institution, card processor/s and program managers.
  5. Supports designated VP-Account Manager in the delivery of assigned projects in accordance with executed agreements and change requests.
  6. Provides project status reporting for all internal and external project participants.
  7. Leads all project development and implementation meetings involving both internal and external resources.
  8. Ensures that all project change requests are appropriately authorized and processed in accordance with the prevailing agreements or company policies.
  9. Assist Account Manager to ensures company adherence to all contractual obligations
  10. Communicate status of all pre-contract and contracted program deliverables and makes recommendations as necessary.
  11. Develop functional specifications based upon business requirements.

  
  Minimum Attributes Required to Perform the Essential Functions of the Position:
  • 5 years experience in a project management role
  • Minimum 2 years experience within the US banking, credit card and/or payments industry.
  • Highly pragmatic with strong attention to detail
  • Strong communication and reporting skills.
  • Ability to manage multiple tasks and diverse resources within a single project and capacity to support multiple projects
  • Ability to forecast IT results in order to assist Account Manager in managing partner expectations.
  • Experience in strong team relationships to achieve common stated objectives.
  • Ability to drive projects to completion through positive collaboration with participating partners and company assigned resources.
  • Medium travel required (up to 30%)
  • Strong communication and interpersonal skills
  
  Scope of Supervision and Responsibility:
  This position has a supervisory responsibility over IT resources assigned to a project.
  This position is responsible for communicating with and overseeing the performance of all assigned internal and external project resources.
  This position is responsible for achieving delivery of agreed project plans
  
  
  
  
  

   

  
  

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• Collections Representative

• Our Collections Representatives help our customers bring their loan accounts up to date and keep them that way.  You’ll take inbound or make outbound calls and benefit from following proven collections procedures.  You’ll enjoy an excellent salary, competitive monthly cash bonus program, family oriented benefits such as emergency backup childcare, and a sense of satisfaction and recognition for a job well done hard to find anywhere else.  All shifts are available with differential pay for non-standard work.

  Essential Functions:
  • Make outbound calls to customers or accept inbound calls from customers to arrange repayment plans.
  • Verify account information and enter data into computer system.
  • Perform other functions as assigned by management
   
  Qualifications:
  • High School diploma or GED
  • Excellent communication and interpersonal skills
  • Friendly, professional and persuasive presence
  • Must be able to work independently as well as contribute to the overall success of the team
  • Basic computer skills required (data entry, internet)
  • Must have access to reliable transportation and be available to work evening hours and some weekends
  • Ideal candidates will have between 2 and 4 years of professional work experience. 

  
  

  
  

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• Senior Database Administrator for *nix Environment
• • Reports to: Director of IT
  • Department: IT Operation
  • Location: Chicago, IL

  Responsibilities:
  • Monitor production environment for performance and stability issues
  • Analyze, recommend, and implement configuration and hardware changes
  • Work with System Administrators, Operations Support, and Development team to improve database design and performance
  • Maintain Database replication
  • Maintain PITR-based backup strategy
  • Work with IT team to ensure a high-availability environment
  • Design, plan, and implement monitoring tools for usage by Operations
  • Provide tier 2 support to Operations
  • Responsible for production, development, and supporting databases
  • Train junior staff for recurring tasks and issues

  
  Requirements:
  • 5+ years of professional experience
  • 3+ years of Database Administration, including maintenance and performance optimization
  • Experience with high availability and load environments with large data volumes at multiple locations
  • Experience implementing and maintaining managed production environments
  • Willingness to learn PostgreSQL (previous experience with at least 2 different databases i.e. Db2, MySQL, Sybase or Oracle)
  • Experience with Londiste is a plus
  • Strong written and verbal communication skills
  • Comfortable with Storage Area Networks, iSCSI
  • Experience in scripting languages (bash, Perl, Ruby a plus)
  • Programming in SQL a must, PL/pgSQL a plus
  • Demonstrated experience with automating recurring tasks and maintenance processes
  • Bachelors degree in Computer Science or equivalent
  

  Environment:
  • PostgreSQL database on Linux
  • Ruby/Rails web apps
  We subscribe to a notion that great programmers are 300 times more productive then average programmers. We are looking for a top-quality hacker: an expert programmer with good design sense and desire to get things accomplished. If you are bored of just a job, this may be the place for you.
  

  
  

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• Database Developer
• • Reports to: Development Manager
  • Department: R&D
  • Location: Chicago, IL

  About the position:
  CashNetUSA is a company for people who are passionate about what they do. You will be working with a team of people who care very strongly about database technology and good database design. We surround ourselves with only the most talented of individuals. We subscribe to a notion that great programmers are 300 times more productive than average programmers.
  We are looking for someone who will be fairly independent and not require a high level of assistance. It will be important for you to be able to take on a project independently and ensure its success.
  Our production environment and toolset are based entirely on Linux. You don’t need to be a UNIX administrator, but you should know the difference between cat and awk.
  
  Required Qualifications:
  • Passionate about databases
  • 3-5 years experience
  • A solid grasp of SQL and database design
  • Experience with a stored procedure language.
  • Experience with UNIX/Linux
  Other desirable skills:
  • Experience with Postgres
  • Experience with ruby or rails
  

  
  

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• Sr. Marketing Associate -Media Buyer
• • Reports to: Acquisitions Sr. Manager
  • Department: Marketing
  • Location: Chicago, IL

  Essential Functions:

  
  • Implement advertising campaigns across multiple channels – TV, Radio, Print and outdoor
  • Quantitatively and qualitatively assess performance of advertising campaigns, including success of direct response as well as ongoing establishment of brand name recognition
  • Manage relationships with media buying agencies and production facilities
  • Actively participate in buying and planning process
  • Plan/Revise/Maintain all traditional marketing schedules.
  • Manage budget and negotiate commission rates and/or lead prices
  • Assist creative team in the execution of Marketing and Advertising objectives
  • Ensure marketing communications are coordinated and cohesive, support marketing plan objectives
  

  Qualifications:

  • Bachelor’s degree in Marketing, Communications, Business or related field.
  • 6+ years of Marketing Experience
  • 2+ years experience in media buying and or planning
  • Strong analytical and organizational skills; time-management and ability to multitask
  • Familiarity with databases, spreadsheets, and query utilities
  • Highly self-motivated
  • Technical skills in strategic planning and marketing, business and market development, market research, promotions/advertising
  • Excellent interpersonal and communication skills including presentation skills
  • Proficient in Microsoft Office (Excel, Power Point, Word)
  • Creative development/messaging creation a plus
  • DRTV/Remnant TV purchasing experience a plus
  • Financial industry experience a plus
  

  
  

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• Human Resource Generalist/ Corporate Trainer
• • Reports to: HR Director
  • Department: Human Resource
  • Location: Chicago, IL
    

    Job Overview:
    
    The Human Resources Generalist is responsible for a full range of HR support of our corporate employee environment under the direction of the HR department lead. This is a professional opportunity for a hands-on HR professional who has demonstrated he/she is able to execute as well as think strategically, make an impact and participate in the direction of the team. Under the guidance of the HR Director, this individual will lead and execute professional development activities; including associate and manager curriculum planning and execution and new employee Onboarding. This individual will also support immigration projects, performance management and compensation programs, and company HR reporting and analysis.

    
    Essential Functions:

    
    Corporate professional development program planning and execution 40%
    Organization reporting and analysis 15%
    Corporate performance management support 15%
    Company immigration program support 10%
    Corporate compensation planning support 10%
    Other generalist support as outlined 10%
    
    Skills & Qualifications:

    
    • At least 3 years professional corporate training experience in a high demand, high output role with a proven record of success and accomplishment.
    • Bachelor’s degree in business, human resources management, education or a related field.
    • Proven accomplishments creating training content from scratch and vendor management experience modifying canned content to fit unique needs.
    • Excellent interpersonal and communication skills including group presentation skills.
    • Demonstrated capability to drive projects forward to completion and then execute.
    • Strong technical/analytical skills, e.g., ability to manipulate data in Excel and knowledge of basic formulas and pivot tables / problem solving analysis and resolution at the functional level.
    • Effectively managed sensitive and confidential communications and materials.
    • Ability to positively interact and effectively communicate with all levels of an organization and Leadership.
    • Service focused team player.
    • Demonstration of commitment to the organization and a “can do” attitude.
    • Microsoft Office Suite proficiency; Word, PowerPoint, Excel
    • PHR or advanced degree preferred.
    

  
  

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• Marketing Director – Strategy and Planning

• Reports to: Chief Marketing Officer
  Department: Marketing
  Location: Chicago, IL

  About the Company:
  
  CashNetUSA is an online consumer lending company with offices in downtown Chicago and Lake Bluff, Illinois. The Company was founded in 2004 by a dynamic management team with roots in Silicon Valley and Wall Street and has grown at a tremendous pace since inception. The Company currently provides short-term consumer financing solutions in over 30 states and continues to experience tremendous growth and profitability. The company recently launched operations in the United Kingdom and is looking at global expansion opportunities.
  
  CashNetUSA fosters an entrepreneurial environment attracting bright and energetic individuals. Because of the rapid expansion of the business, the company is aggressively searching for talents to fill many opportunities to lead high visibility projects sponsored by C-level executives. We pride ourselves with our fact-based, quick decision making culture to drive business impacts.
  
  About the Position:
  CashNetUSA is seeking an experienced leader and dynamic marketer to lead the effort of strategy and planning of the company. The candidate will provide strategic guidance in market expansion, as well as lead the overall effort of marketing planning and analytics.
  
  The candidate will provide strategic and tactical evaluation of potential market expansion opportunities, drive tactical pilot / launch approach based on sound economics understanding, and build sustainable platform in coordination with other parts of the company. The candidate will also lead the effort of driving customer insights based on robust analysis, to derive actionable plans to dramatically improve business performance. The candidate will also lead the overall portfolio effort in servicing existing customers.
  Essential Responsibilities:
  
  Lead overall marketing strategy and planning effort
  Identify, evaluate, and build platform to capture potential market expansion opportunities
  Analyze customer behaviors to gather insights in order to derive relevant actions to improve service offerings and hence business performances
  Drive economics and ROI based marketing strategy
  Lead overall portfolio and retention effort
  
  Required Qualifications:
  
  Bachelor’s degree in Marketing, e-Commerce, Business, or related field
  8+ years progressive marketing / management experience
  Over 5 years experience in strategy, business planning, and operations
  Strategic thinker with proven execution track record
  Strong people leader with track record of success in developing talents and high performing teams
  Strong problem solver, blending creative and analytical skills
  Agency management experience
  
  Preferred Qualifications:
  MBA
  Experience in financial services and / or online marketing
  P/L or brand management experience
  

  
  

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• Marketing Director – International and New Initiatives

• Reports to: Chief Marketing Officer
  Department: Marketing
  Location: Chicago, IL

  About the Position:
  CashNetUSA is seeking an experienced leader and dynamic marketer to lead the effort of international expansion and new initiatives of the company. The candidate will provide strategic guidance and lead execution in growing our international presence, as well as lead the overall effort of formulating and executing go-to-market strategies and plans for new initiatives.
  
  The candidate will provide strategic and tactical guidance of international expansion, establish and optimize effective marketing channel mix for individual countries outside of the USA. He / she will be responsible for ultimate business volume and marketing cost. The candidate will also lead the effort of formulating and executing go-to-market strategies for the company’s new initiatives. This ranges from new products to new business models globally. The candidate will lead a team of high performing marketing professionals to pursue high growth opportunities.
  Essential Responsibilities:
  
  Lead overall marketing acquisition effort in countries outside USA
  Formulate country launch marketing strategies to pursue highly effective and efficient country launches
  Rapidly grow international business volume through highly effective channel mix as well as strategic alliances
  Lead overall effort in shaping go-to-market strategies and plans for new initiatives of the company, on a global level
  Drive economics and ROI based marketing strategy
  
  Required Qualifications:
  
  Bachelor’s degree in Marketing, e-Commerce, Business, or related field
  8+ years progressive marketing / management experience
  Over 5 years experience in strategy, business planning, and operations
  Strategic thinker with proven execution track record
  Strong people leader with track record of success in developing talents and high performing teams
  Strong problem solver, blending creative and analytical skills
  Agency management experience
  
  Preferred Qualifications:
  MBA
  Experience in financial services and / or online marketing
  P/L or brand management experience
  

  
  

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• Marketing Manager- Internet Acquisition
• • Reports to: Sr. Marketing Manager of Acquisition
  • Department: Marketing
  • Location: Chicago, IL
    

  CashNetUSA is seeking a dynamic leader and interactive marketer to help lead this rapidly growing business. The Internet Acquisition Marketing Manager is responsible for acquiring new customers across all product lines via the Internet. The manager will drive overall acquisition strategy through Search Engine Optimization (SEO), search engine marketing (SEM & PPC), social networks, email, online advertising, cross-channel promotions, and the cashnetusa.com website. The manager will also drive segmentation strategy to optimize the business model while meeting customers’ unique needs.
  
  The Manager will lead a team of internet-savvy marketers and professionals to oversee development and implementation of all strategies. This position reports to the head of Acquisition Marketing.
  

  Essential Functions:
  • Lead all new customer acquisition strategies over the Internet across multiple channels (e.g., PPC, SEM, Organic Search, Content Management, Affiliate Marketing, Banner / Display marketing, Lead Acquisition) to drive continuous customer experience improvement and process innovation; grow new account volume and continually improve the business model.
  • Drive search engine marketing strategy for CNU. Lead the relationships with media companies such as Yahoo!, Google, MSN, and Ask to optimize the rankings of CNU site listings and maximize prospect volume to the website.
  • Develop and leverage innovative and emerging marketing channels such as email, SMS, and social networking to drive account growth and refine prospect targeting.
  • Partner with ecommerce, media, brand, and product line business partners to drive holistic, best-in-class Internet acquisition business strategy and execution; oversee multiple interactive marketing agency relationships in media delivery, creative development and overall campaign management.
  • Work closely with the analytics and finance team to drive business insight and to optimize business model
  • Update senior leadership with performance against key customer acquisition targets related to the online marketing channels
  • Perform market research and competitor analyses

  
  Qualifications:
  • Bachelor’s degree in Marketing, Business, E-Commerce, or related field. Master’s degree a plus.
  • 5+ years experience in online marketing and/or lead acquisition and a demonstrated track of success; 7+ years in Direct Marketing. Experience in financial services a plus.
  • Proven leadership skills in people development and driving business growth.
  • Strategic thinker with proven execution track record
  • Strong analytical skills
  • Problem solving, analysis, and resolution skills at both a strategic and functional level
  • Technical skills in strategic planning and marketing, business and market development, market research and planning, promotions/advertising
  • Agency management experience
  • Strong computer skills and fluency with MS Office; database query skills a plus
  • Excellent interpersonal and communication skills, including presentation skills
  

  
  

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• Marketing Analyst- PPC
• • Reports to: Internet Acquisition Marketing Manager 
  • Department: Marketing
  • Location: Chicago, IL

  CashNetUSA is searching for talented, ambitious, self-directed candidates with strong technical and quantitative backgrounds to join our marketing team and help grow our rapidly growing business. The PPC Marketing Analyst will help drive new customer acquisition through search engine marketing (SEM & PPC), social networks, email, online advertising, cross-channel promotions, and the CashNetUSA.com website. Candidates will be expected to hit the ground running, learning the technologies, strategies, and analytical techniques that will enable them to contribute to the continued success of CashNetUSA. Successful candidates will be self-driven and highly motivated, and will be able to work effectively in a dynamic, entrepreneurial environment.

  Essential Functions:
  • Lead new customer acquisition strategies over the Internet across multiple channels (PPC, SEM, and Banner / Display marketing) to drive continuous customer experience improvement and process innovation; grow new account volume and continually improve the business model
  • Drive search engine marketing strategy for CNU. Lead the relationships with media companies such as Yahoo!, Google, MSN, and Ask to optimize the rankings of CNU keyword strategies and ad listings and maximize prospect volume to the website; research, develop, manage, and optimize keyword lists and campaign strategies
  • Manage overall PPC budget and perform day-to-day bid management to achieve optimal cost per conversion
  • Provide analysis and reporting on traffic, cost and conversion
  • Keep up to date with technology and search engine knowledge
  • Work with copywriters to design ads to generate high quality traffic
  • Optimize landing pages to improve conversion rates, using A/B and multivariate testing methodologies
  • Develop and leverage innovative and emerging marketing channels such as email, SMS, and social networking to drive account growth and refine prospect targeting
  • Partner with ecommerce, media, brand, and product line business partners to drive holistic, best-in-class Internet acquisition business strategy and execution; oversee interactive marketing agency relationships in media delivery, creative development and overall campaign management
  • Work closely with the analytics and finance team to drive business insight and to optimize business model
  • Update senior leadership with performance against key customer acquisition targets related to the online marketing channels
  • Perform market research and competitor analyses
  

  Qualifications:
  • Bachelor’s degree in Marketing, Business, E-Commerce, or related field.
  • 1+ years experience in online marketing; direct PPC experience with Google AdWords, Yahoo! Search Marketing programs a plus
  • Strong analytical and organizational skills; attention to detail a must
  • Problem solving, analysis, and resolution skills
  • Highly self-motivated
  • Agency management experience a plus
  • Strong computer skills and proficiency with MS Office; database query skills a plus
  • Excellent interpersonal and communication skills, including presentation skills
  • Financial services industry experience a plus
  

  
  

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• Customer Experience Department Associate
• • Reports to: VP of Quality Assurance
  • Department: Operations
  • Location: Chicago, IL

  The Customer Experience Associate will be responsible for managing and directing the call monitoring, training and customer survey functions within the Quality Assurance Department. He/she will be expected to drive improvements in all functions and track quality assurance and customer satisfaction metrics for customer service operation activities.

  Essential Function:

  
  • Manage and direct the Call Monitoring, Training and Customer Survey functions to lead improvements in call handling and enhance the customer experience
  • Develop and implement programs to eliminate unnecessary calls and improve customer satisfaction
  • Evaluate current procedures and drive continuous improvement in monitoring efforts including standardized templates for each queue or function, calibration and associate training and coaching on critical attributes and behaviors
  • Use customer satisfaction data and monitoring results, identify gaps between desired and actual customer experience, quantify impact and prioritize plans to address
  • Develop working relationships with Call Center directors and managers to enable standardization of processes and procedures to optimize call center representative performance and to enhance ability to implement QA and Customer Satisfaction programs
  • Improve training program including, but not limited to, creation of online training materials and call center skills training
  • Prepare monthly management reporting to show progress on improvements and to report call center representative performance

  
  Required Qualifications:
  
  • At least 5 to 7 years of call center operations/quality assurance experience
  • Minimum of 3 years at a management level position in a call center environment
  • Proven track record of project leadership; can create strategy, rollout change and hold staff accountable for performance
  • Bachelor degree; MBA a plus
  • Excellent oral and written communication skills, including ability to resolve conflicts
  • Experience in consumer lending and/or installment lending is a plus
  • Working knowledge of Excel and PowerPoint
  

  
  

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Our careers page is constantly being updated, so please check back with us frequently. Please send any general questions or comments to recruiting@cashnetusa.com. Thanks!

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