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11:39 am
February 1, 2012


KNOWS

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This month I inadvertently set up two additional payments on my loan.  This error could have been avoided if I could see pending payments once they are scheduled in stead of the generic "scheduling"  It would also be helpful to see how much payments made were instead of the generic "paid off"  I contacted support via the online chat.  They said I could call them to find out if I have any additional payments scheduled.  Very frustrating set up.  It would be much more efficient to be able to see everything on the website. The fact that I can see that payments were made, but not how much they were is frustrating. I would rather be able to look when I wanted instead of making a phone call…

7:58 am
February 7, 2012


CashNetUSA

Moderator

posts 142

Hey Knows, 
We appreciate the feedback and apologize for any inconvenience you may have had to deal with! I'm assuming from your post that we have already sorted out the extra payments, but please let me know if you need us to follow-up with you further about that. As for your suggestions about our site, we are always looking for ways to improve the CashNetUSA experience for our customers. We will definitely consider your suggestions and think about ways we can change features to make our website even more user-friendly for you and all customers. Thanks for using CashNetUSA and again, thank you for the great suggestions! 
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