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TERRIBLE SHARKS
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11:06 am
May 10, 2012


NeverUsingCashNetAGA

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This is the worst loan company I've ever used!! The customer service was garbage and the loan rates were even worst. After trying out CashNetUSA, NEVER again will I utilize their services or recommend them to anyone. I ran into communication problems with their operators again and again.Thanks to facebook, CashNetUSA is now infamously known as the new loan shark in dallas, congratulations.

1:02 pm
May 10, 2012


CashNetUSA

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We're disappointed that you were unsatisfied with your service with us. We consistently get top marks for our Customer Service Team from our customers and pride ourselves on continuously improving our services by listening to customer feedback. Please contact us directly at 888.801.9075 and ask to speak to a manager with your comments. We alerted the team that you may be calling in so they will be expecting you.  We look forward to working with you further to make sure that your experience with CashNetUSA goes as smoothly as possible.

10:53 pm
August 30, 2012


Ashley

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CashNetUSA said:

We're disappointed that you were unsatisfied with your service with us. We consistently get top marks for our Customer Service Team from our customers and pride ourselves on continuously improving our services by listening to customer feedback. Please contact us directly at 888.801.9075 and ask to speak to a manager with your comments. We alerted the team that you may be calling in so they will be expecting you.  We look forward to working with you further to make sure that your experience with CashNetUSA goes as smoothly as possible.

CashNetUSA said:

We're disappointed that you were unsatisfied with your service with us. We consistently get top marks for our Customer Service Team from our customers and pride ourselves on continuously improving our services by listening to customer feedback. Please contact us directly at 888.801.9075 and ask to speak to a manager with your comments. We alerted the team that you may be calling in so they will be expecting you.  We look forward to working with you further to make sure that your experience with CashNetUSA goes as smoothly as possible.

Good luck speaking to a manager. HAHAHAHAAHA. I have asked to talk with a manager multiple times and was told they are all unavailable and when I call again their voicemail is supposedly full. Whatever. They are sharks. I am never getting a loan from here again either. At least you get a response from them I guess. What a mess this is.

9:47 am
September 4, 2012


CashNetUSA

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Hi, Ashley. We apologize for the trouble you have experienced. One of our managers has contacted you to sort this out. You should expect your refund to arrive in your bank account in the next 3-5 business days. Please feel free to reach out to us if you have any more issues.

10:54 am
November 9, 2012


Jean

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If I EVER get out from under this "loan" I will NEVER use Cashnetusa again. I was given incorrect information, different information each time I called, and am being told to make a payment that amounts to over 25% of my income. In addition, my rent(which is subsidized) plus my loan payment will add up to just about half of my check. I researched before calling Cashnetusa. Boy did i ever make a big mistake in taking out a loan with them. Their customer service is not at all sympathetic and bordered on rude. I DID NOT BARGAIN FOR THIS! A person on a CryYellSurprisedFrownfixed income should not be punished this way.

12:59 pm
November 9, 2012


CashNetUSA

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posts 142
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Hi Jean, 

We take our customer satisfaction very seriously and want to make sure you are fully satisfied. I have requested that someone from our customer service team reach out to you to help answer any and all questions you may have regarding your line of credit and the contract you signed. 

6:42 am
November 10, 2012


Debra

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Good morning!  I have been a customer of CashNetUSA for a long time.  I myself have been quite pleased with their customer service, which has been excellent.  I was trying to apply for a loan and their website or my computer won't transfer the information.  I finally called them, and they worked with me for awhile over the phone and got the loan to go through over the internet.  I have also spoke to them regarding their procedures and/or the status of my loan.  I have, and will continue to recommend CashNetUSA for anyone needing a loan.  I'm really surprise, and sorry you experienced such an awful experience.  I believe that the Lord with work out your financial problems.  Also, I love your faces you posted.  Kiss

 

The Lord is still on the throne..don't fret!

7:40 am
November 10, 2012


Jean

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Debra–Thank you for posting. I have had several conversations with Cashnetusa since yesterday morning, and they have been wonderful to me and are working with me. I am grateful for their willingness to work with me, and for their compassion shown.
Management is the best.LaughCool

1:31 pm
November 10, 2012


Phil

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I too was upset with the extremely outrageous high interest rates!  This was totally ridicules and insane!  I am even more ticked out at myself for accepting such a loan:  Int $567.81 on a $500.00 Loan!!!!!!!!  I have never seen anything like in my lifetime!

11:11 pm
November 11, 2012


CashNetUSA

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posts 142
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Thank you for the kind words and for being a loyal customer Debra! We are glad we could help! :)

 

Debra said:

Good morning!  I have been a customer of CashNetUSA for a long time.  I myself have been quite pleased with their customer service, which has been excellent.  I was trying to apply for a loan and their website or my computer won't transfer the information.  I finally called them, and they worked with me for awhile over the phone and got the loan to go through over the internet.  I have also spoke to them regarding their procedures and/or the status of my loan.  I have, and will continue to recommend CashNetUSA for anyone needing a loan.  I'm really surprise, and sorry you experienced such an awful experience.  I believe that the Lord with work out your financial problems.  Also, I love your faces you posted.  Kiss

 

The Lord is still on the throne..don't fret!

9:48 am
November 12, 2012


CashNetUSA

Moderator

posts 142
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Hi Phil,

We make every effort to ensure our customers are aware of the cost of their loan before they sign their contract. We are upfront and honest about any fees you will be charged and are always willing to further explain anything should you have any questions. Feel free to reach out to our customer service department at 888.627.6472 if you would like more information. 

 

Phil said:

I too was upset with the extremely outrageous high interest rates!  This was totally ridicules and insane!  I am even more ticked out at myself for accepting such a loan:  Int $567.81 on a $500.00 Loan!!!!!!!!  I have never seen anything like in my lifetime!

9:49 am
November 12, 2012


CashNetUSA

Moderator

posts 142
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Hi Jean, We are happy we were able to work something out. Thanks for giving us a chance! Satisfying our customers always puts a smile to our faces. Smile

 

Jean said:

Debra–Thank you for posting. I have had several conversations with Cashnetusa since yesterday morning, and they have been wonderful to me and are working with me. I am grateful for their willingness to work with me, and for their compassion shown.
Management is the best.LaughCool

3:10 pm
November 21, 2012


Greg

Guest

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CashNetUSA said:

We're disappointed that you were unsatisfied with your service with us. We consistently get top marks for our Customer Service Team from our customers and pride ourselves on continuously improving our services by listening to customer feedback. Please contact us directly at 888.801.9075 and ask to speak to a manager with your comments. We alerted the team that you may be calling in so they will be expecting you.  We look forward to working with you further to make sure that your experience with CashNetUSA goes as smoothly as possible.

If you consistently get top marks for you service then why are sooooo many complaints coming in?  and what companies except those who accept your unfair practices to take money from innocent people.  I find your customer service deplorable and will be getting out of this immediately!!

11:42 am
November 24, 2012


Georgette

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I made a huge mistake taking out this loan. I was very sick and had to miss 2 weeks of work.

I had to borrow money so that I could keep my electric on and be able to buy food . The amount this loan is costing me every paycheck, I cant pay all my bills.This loan is a big mistake.  If your taking this loan out because of an emergency, I would advise you not to .  My electric is shut off and I still have no groceries.  Cry

9:25 pm
November 25, 2012


CashNetUSA

Moderator

posts 142
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Hi Greg, 

We are sorry that you are unhappy with our service. Over 95% of our customers are satisfied with CashNetUSA, and we’ve already serviced over 1.5 million satisfied customers!  More than 9 out of 10 of our customers would recommend us to their friends, families, and co-workers. Someone from our customer support team will be reaching out to you to help in any way they can. 

 

Greg said:

CashNetUSA said:

We're disappointed that you were unsatisfied with your service with us. We consistently get top marks for our Customer Service Team from our customers and pride ourselves on continuously improving our services by listening to customer feedback. Please contact us directly at 888.801.9075 and ask to speak to a manager with your comments. We alerted the team that you may be calling in so they will be expecting you.  We look forward to working with you further to make sure that your experience with CashNetUSA goes as smoothly as possible.

If you consistently get top marks for you service then why are sooooo many complaints coming in?  and what companies except those who accept your unfair practices to take money from innocent people.  I find your customer service deplorable and will be getting out of this immediately!!
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*CashNetUSA and third party lender funds are generally deposited via ACH for delivery next business day if approved by 9pm CT Mon. – Thu. or by 7pm CT Sun.

**Due to state and verification requirements, not all applicants for online loans may be eligible for instant approval by CashNetUSA or third party lenders.

***Some customers applying for payday loans or installment loans may be required to submit additional documentation due to state law and qualification criteria.

†CashNetUSA or third party lender does not perform traditional credit checks as part of its credit transaction approval process, but does verify applicant information via national databases including, but not limited to, Tele-Track and Clarity. If you have defaulted on past transactions, you may be declined for a cash advance from CashNetUSA.

‡Maximum funded amount for payday loans or installment loans depends on qualification criteria and state law. See Rates and Terms for details.

++Please see Rates and Terms to check the availability of online loans in your state. CashNetUSA is not a lender in all states. In some states, CashNetUSA will (i) act as a Credit Service Organization to arrange a loan between you and a third party lender, or (ii) connect you with a financial matching service.

Customer Notice: Payday advances should be used for short-term financial needs only, not as a long-term financial solution. Customers with credit difficulties should seek credit counseling.