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Forum Feedback Bad customer serv

Bad customer serv
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12:13 pm
January 17, 2012


Jerry

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This company has bad customer service on phone and chat forums… they are not willing to help you through any process and want to get you off the phone as soon as possible.. how does a company stay in business with such poor service.

Yell

2:34 pm
January 17, 2012


CashNetUSA

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Hi Jerry, 
I'm terribly sorry for any inconvenience this may have caused. I've alerted our Customer Service Team of your post and a manager will be reaching out to you to rectify this situation. Thanks for bringing it to our attention. We appreciate your patience with us!

8:59 am
January 19, 2012


brandonm

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LaughI had a great experience with CashNetUSA :-) i had my money within 17 hours!

12:24 pm
January 19, 2012


CashNetUSA

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posts 142
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brandonm said:

LaughI had a great experience with CashNetUSA :-) i had my money within 17 hours!

So glad to hear it, Brandonm! I hope that we can be there for you again in a pinch. Please don't hesitate to reach out to us by phone at 888.801.9075 or by chatting with us live if you have any questions! Thanks for using, CashNetUSA! Smile

9:39 am
May 31, 2012


jezbi

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It's too bad Jerry had a bad experience.  I've had very few problems with customer service and when one does pop up it's usually my fault.  Their customer service is top notch in my book.  I've recommended them many times.  Thank you CashNetUSA

9:48 am
May 31, 2012


CashNetUSA

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posts 142
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Hey Jezbi, 

 

Thank you so much for your feedback. We will be sure to pass along your kind words to the rest of the Customer Service Team. Thank you for recommending CashNetUSA to your friends and family. We're glad we could be there for you with top notch service when you needed us! 

3:11 pm
November 9, 2012


Jean

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brandonm said:

LaughI had a great experience with CashNetUSA :-) i had my money within 17 hours!

Just wait till you get sucked dry paying the installments. I had my money fast too. But they're asking loan shark fees on the repayment.Yell

4:06 pm
November 9, 2012


CashNetUSA

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posts 142
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Hi Jean, 

Someone tried to reach out to you to better explain the terms of your contract and left a voicemail. Your contract states that the minimum payment is 15% of your fees and outstanding principal plus interest accrued throughout the billing cycle. Transaction fees are charged when you take out an advance. We can assure you that we follow all state and federal regulations and make you aware of your repayment amounts at the time of signing. 

3:06 pm
November 21, 2012


Greg

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CashNetUSA said:

Hi Jerry, 
I'm terribly sorry for any inconvenience this may have caused. I've alerted our Customer Service Team of your post and a manager will be reaching out to you to rectify this situation. Thanks for bringing it to our attention. We appreciate your patience with us!

Jerry, I agree most heartedly with your complaint.  I have had nothing but trouble in trying to pin down why dates change on my account and other issues.  I especially have had difficulty in tracking down payment interest and why it is applied AFTER my payment and why it was not applied on the proper date.  I think this group are scammers or frauds of some sort just to get your money.  I will NEVER use them again.  I encourage EVERYONE to pay off their debts quick and get out.  May have to just sacrifice more.
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*CashNetUSA and third party lender funds are generally deposited via ACH for delivery next business day if approved by 9pm CT Mon. – Thu. or by 7pm CT Sun.

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