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Forum Announcements Customer service available 24/7

Customer service available 24/7
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UserPost

3:41 pm
July 29, 2011


CashNetUSA

Admin

posts 10
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At CashNetUSA, we are dedicated to the highest level of customer service. Our representatives are available to answer all of your questions, 24 hours a day, seven days a week, by phone (888-801-9075), email (support@cashnetusa.com) or online chat.

6:19 am
September 7, 2012


Kenneth Lord

Guest

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Ive sent 3 emails in the past 2 days with no response.

10:49 am
September 7, 2012


CashNetUSA

Moderator

posts 142
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Hi, Kenneth. We apologize for any inconvenience this has caused. I have alerted our customer service team of your post, so someone will be contacting you soon. Thanks for reaching out and for your patience!

2:24 am
October 31, 2012


Rachel

Guest

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4

Is customer service no longer open 24/7?  I have been trying to call and it says that the hours are 8am-830 pm. 

11:24 am
November 16, 2012


CashNetUSA

Moderator

posts 142
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5

Rachel,

Our application support team does have specific hours, but Customer Service is available 24/7 at 888.801.9075.

Hope this helps!

12:34 am
December 15, 2012


Brenda

Guest

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6

I've sent 2 emails trying to update my bank information and I have had no reply and it has been a week!

1:21 pm
December 17, 2012


CashNetUSA

Moderator

posts 142
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7

Hi Brenda, 

I apologize for the confusion. It appears we have not received an email from you. Our customer service team will be reaching out to you via email shortly to explain the steps needed to change your bank account information

3:00 pm
December 22, 2012


larryhuckabee

Guest

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My name is Larry Huckabee, My question is how soon can I recieve another loan from cashnet after the payment for the last  payment has already taken place? and do I have to fill out another loan request. This loan I would like to be set up under the Installment plan. I agree to the payments being set up at $200 per month paid directly back to cashnet via auto repay. I have forgotten my password that is listed with my account. when I request my password from my file I keep getting the answer that I will have to wait up to 8 hrs for conformation on my account password. right now my main concern is being able to get my foot in the door so the loan will be considered before the 25th. the amount I am seeking is $800 and be set up on the above request for Installment payback plan And from my family to yours (All the staff with cashnet) have a Merry Christmas and a very Happy New Year                                                               Sincerly Larry Huckabee

2:32 pm
December 24, 2012


CashNetUSA

Moderator

posts 142
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9

Hi Larry, 

I have requested that a representative reach out to you to help you reset your password and answer all your questions to protect your privacy. From all of us here at CashNetUSA, happy holidays! 
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About the CashNetUSA Payday Loans – Ask Us Anything Forum

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*CashNetUSA and third party lender funds are generally deposited via ACH for delivery next business day if approved by 9pm CT Mon. – Thu. or by 7pm CT Sun.

**Due to state and verification requirements, not all applicants for online loans may be eligible for instant approval by CashNetUSA or third party lenders.

***Some customers applying for payday loans or installment loans may be required to submit additional documentation due to state law and qualification criteria.

†CashNetUSA or third party lender does not perform traditional credit checks as part of its credit transaction approval process, but does verify applicant information via national databases including, but not limited to, Tele-Track and Clarity. If you have defaulted on past transactions, you may be declined for a cash advance from CashNetUSA.

‡Maximum funded amount for payday loans or installment loans depends on qualification criteria and state law. See Rates and Terms for details.

++Please see Rates and Terms to check the availability of online loans in your state. CashNetUSA is not a lender in all states. In some states, CashNetUSA will (i) act as a Credit Service Organization to arrange a loan between you and a third party lender, or (ii) connect you with a financial matching service.

Customer Notice: Payday advances should be used for short-term financial needs only, not as a long-term financial solution. Customers with credit difficulties should seek credit counseling.